Experienced Customer Service Representative I – Integrated Transportation and Distribution Solutions

At arenaflex, we pride ourselves on being a family-owned business with a rich history dating back to 1924. Our commitment to providing exceptional service has earned us a reputation as a trusted partner in the transportation and distribution industry. With a vast network of Less-Than-Truckload (LTL) service centers, warehouse facilities, and dedicated locations, we offer flexible and seamless integrated solutions tailored to our customers' unique needs. Our mission is simple: to deliver outstanding service that exceeds our customers' expectations. We believe that our people are the key to our success, and we're looking for talented individuals who share our passion for delivering exceptional results.

Job Summary:

As a Customer Service Representative at arenaflex, you will be the face of our company, interacting with customers via phone, fax, and email to provide information, resolve issues, and handle requests. You will be responsible for scheduling pick-ups, tracing shipments, providing shipment ETAs, rate quotes, and freight charges, as well as coordinating with internal departments and partners to ensure seamless communication and service delivery.

Key Responsibilities:

* Scheduling pick-ups, tracing shipments, providing shipment ETAs, rate quotes, and freight charges

• Coordinating with internal departments, partners, delivery agents, brokers, and container stations to schedule shipments and handle customer issues
• Scheduling delivery appointments and handling re-consignments
• Coordinating communication with customers, drivers, and Accounts Receivable regarding Driver Collect and C.O.D. shipments
• Ensuring the accurate billing of shipments
• Compiling and delivering custom reports; performing daily audits of reports
• Documenting all customer interactions for follow-up and record-keeping purposes
• Assisting customers with "My arenaflex" registration and utilization of our website
• Meeting the standards for all Key Performance Indicators (Call Quality, Process Knowledge Assessment, Adherence to Schedule, "Make Busy" %, Contacts per Hour)

Essential Qualifications:

* Experience in a fast-paced work environment with strong attention to detail

• Strong familiarity with MS Office (Word, Excel, and Outlook) and basic typing skills
• Ability to prioritize tasks and meet deadlines, work effectively as an individual contributor, and as part of a team
• Willingness to maintain a flexible schedule to meet the needs of the business, including early mornings, evenings, and non-traditional holidays

Preferred Qualifications:

* Minimum 1 year of prior customer service experience

Why arenaflex?

* Comprehensive benefits package, including medical, dental, vision, and life insurance

• Short-term and long-term disability insurance
• Wellness program for yearly benefits discount
• Paid vacation and personal time
• 401(k) with company match
• Weekly pay via direct deposit

Career Growth Opportunities and Learning Benefits:

At arenaflex, we believe in investing in our employees' growth and development. We offer a range of training programs, mentorship opportunities, and career advancement paths to help you achieve your goals. Our commitment to learning and development includes:

• Ongoing training and development programs to enhance your skills and knowledge
• Mentorship opportunities with experienced colleagues
• Career advancement opportunities within the company
• Access to industry-leading tools and technologies

Work Environment and Company Culture:

Our office is a dynamic and collaborative environment where teamwork and open communication are highly valued. We strive to create a work environment that is inclusive, respectful, and supportive of all employees. Our company culture is built on the following values:

• Customer-centric approach
• Teamwork and collaboration
• Innovation and creativity
• Continuous learning and improvement
• Respect and inclusivity

Equal Opportunity Employer:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment where all employees feel valued and empowered to contribute their best.

How to Apply:

If you're a motivated and customer-focused individual who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to our Human Resources department. Apply Now! Apply for this job