Experienced Bilingual Financial Customer Service Representative – Remote Opportunity at arenaflex
At arenaflex, we're a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
About arenaflex
arenaflex is a company that's dedicated to making people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and we're inspired to deliver only the best in all that we do. Our balanced high-tech and high-touch approach blended with deep industry and geographic expertise makes us a leader in our field.
Benefits of Working with arenaflex
When you join arenaflex, you can expect a range of benefits that will support your career growth and well-being. These include:
* Paid Training to help you develop your skills and knowledge
* Competitive Wages that reflect your value to our organization
* Full Benefits, including Medical, Dental, Vision, 401k, and more
* Paid Time Off to relax and recharge
* Employee wellness and engagement programs to support your mental and physical health
Teleperformance and You
At arenaflex, we're committed to creating a collaborative and engaging work environment that allows you to grow and develop your skills. As a Bilingual Financial Customer Service Representative, you'll be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. You'll have the chance to interact with people from all walks of life, and no two days will be the same.
Did You Know?
Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company. At arenaflex, the sky is the limit! We're committed to helping our employees grow and develop their careers, and we're always looking for talented individuals to join our team.
Work at Home Opportunity
This is a work at home position, and we're looking for individuals who are located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.
Responsibilities
As a Bilingual Financial Customer Service Representative, your responsibilities will include:
* Fielding customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns
* Connecting with customers via phone to resolve their questions, issues or concerns
* Escalating/transfer/complete conference calls to banks, loan originators, financial institutions and more
* Calmly attempting to resolve and de-escalate any issues
* Tracking all call related information for auditing and reporting purposes
* Providing feedback on call issues
Qualifications
We're looking for fearless people who are inspired to deliver only the best in all that we do. To be considered for this role, you'll need:
* Bilingual Spanish/English required
* High School Diploma or GED required
* Must be over 18 years of age
* 6 months customer service experience minimum
* 6 months Call Center experience, preferred
* Ability to type 25 wpm
* Comfort with desktop computer system
* Proven oral & written communication skills
* Logical problem-solving skills
* Availability to work various shifts
* Ability to use Windows operating systems
* Organization and work prioritization skills
* Able to work independently
* Ability to work in a constantly changing and fast-paced environment
* Ability to stay composed and objective
* Strong listening skills
Work from Home Requirements
To work from home, you'll need:
* Internet Connection Requirements:
+ Minimum subscribed download rate equal or exceeds 12.0 Mbps
+ Minimum subscribed upload rate equal or exceeds 3.0 Mbps
+ ISP must have no packet loss and ping under 50ms
+ Proof of internet speed required
* Clean and quiet workspace
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we'd love to hear from you. Apply now to join our team at arenaflex!
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Join Our Team at arenaflex
At arenaflex, we're committed to creating a collaborative and engaging work environment that allows you to grow and develop your skills. As a Bilingual Financial Customer Service Representative, you'll be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond.
Responsibilities
- Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
- Connect with customers via phone to resolve their questions, issues or concerns.
- Escalate/transfer/complete conference calls to banks, loan originators, financial institutions and more.
- Calmly attempt to resolve and de-escalate any issues.
- Track all call related information for auditing and reporting purposes.
- Provide feedback on call issues.
Qualifications
- Bilingual Spanish/English required.
- High School Diploma or GED required.
- Must be over 18 years of age.
- 6 months customer service experience minimum.
- 6 months Call Center experience, preferred.
- Ability to type 25 wpm.
- Comfort with desktop computer system.
- Proven oral & written communication skills.
- Logical problem-solving skills.
- Availability to work various shifts.
- Ability to use Windows operating systems.
- Organization and work prioritization skills.
- Able to work independently.
- Ability to work in a constantly changing and fast-paced environment.
- Ability to stay composed and objective.
- Strong listening skills.
Work from Home Requirements
- Internet Connection Requirements:
- Minimum subscribed download rate equal or exceeds 12.0 Mbps.
- Minimum subscribed upload rate equal or exceeds 3.0 Mbps.
- ISP must have no packet loss and ping under 50ms.
- Proof of internet speed required.
- Clean and quiet workspace.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we'd love to hear from you. Apply now to join our team at arenaflex!
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