Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences for arenaflex Customers

At arenaflex, we're not just a company – we're a community of innovators, thinkers, and doers who share a passion for connecting people, businesses, and things. We're a place where you can share your ideas, learn, grow, and thrive in a dynamic and inclusive environment. As a Customer Sales and Service Representative, you'll be at the forefront of delivering exceptional customer experiences, leveraging arenaflex's cutting-edge technology and expertise to make a real impact.

What You'll Be Doing

As a Customer Sales and Service Representative, you'll be the face of arenaflex, providing top-notch support to our customers through various channels. Your superior sales and customer service skills, combined with your enthusiasm for technology, will enable you to deliver an exceptional customer experience that exceeds expectations. You'll be responsible for:

• Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
• Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers
• Identifying customer needs and proactively offering our products and services to meet monthly sales goals and deliver an outstanding customer experience
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
• Responding to requests from customers about arenaflex products and services
• Verifying service order accuracy and completeness and making corrections/changes, as needed
• Negotiating the collection of overdue bills
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
• Managing various systems and work tools while engaging on the phone with customers

What We're Looking For

We're seeking a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should take a deep interest in learning about your customers, business challenges, and industry trends. You should enjoy the fast pace and urgency needed to manage incidents and be able to juggle multiple priorities. Your empathy and communication skills should make it possible for you to diffuse sensitive situations. You should take real ownership of customer concerns and be driven to provide exceptional customer service.

Essential Qualifications

* Related Associate Degree or 2+ years' relevant experience

• Customer Service call center experience
• Previous collections experience
• Experience with selling products and services
• Customer service skills
• Demonstrated ability to communicate with detail and precision

Preferred Qualifications

* Experience working in a fast-paced, dynamic environment

• Proven track record of meeting sales goals and delivering exceptional customer experiences
• Strong knowledge of arenaflex's products and services
• Experience with sales and customer service software and tools

What We Offer

At arenaflex, we're committed to providing a comprehensive benefits package that supports your career growth and overall well-being. Our benefits include:

• Health and wellness benefits
• 401(k) Savings Plan
• Stock incentive programs
• Paid time off
• Adoption assistance
• Tuition assistance
• Award-winning total rewards package

Compensation

The compensation range for this position is between $648.50 and $1,775.00 weekly based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

Work Environment and Culture

As a remote Customer Sales and Service Representative, you'll work from home with occasional in-person trainings and meetings. You'll be part of a dynamic and inclusive team that values diversity, equity, and inclusion. We're committed to creating a collaborative environment that encourages authenticity and fosters a sense of belonging.

Equal Employment Opportunity

arenaflex is proud to be an equal opportunity employer and celebrates our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our commitment to diversity, equity, and inclusion. Apply for this job