Experienced Customer Service Coordinator – Business Government Customer Organization (BGCO) at arenaflex
Are you a problem solver with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic environment where no two calls are the same? If so, we invite you to join the arenaflex team as an Experienced Customer Service Coordinator – Business Government Customer Organization (BGCO). In this role, you'll be at the forefront of our business and government customer service operations, working closely with clients to understand their needs and provide tailored solutions.
About arenaflex
arenaflex is a leading provider of innovative technology, products, and services that empower individuals and organizations to achieve their goals. Our mission is to power and empower how people live, work, and play by connecting them to what brings them joy. We're a community of people who anticipate, lead, and believe that listening is where learning begins. At arenaflex, we're committed to delivering a superior customer experience, and we're looking for talented individuals like you to join our team.
Job Summary
As an Experienced Customer Service Coordinator – BGCO, you'll be responsible for providing exceptional customer service to our business and government clients, resolving complex issues, and promoting the value of arenaflex solutions. You'll work closely with our clients to understand their needs, provide tailored solutions, and ensure a positive customer experience. This is a remote role, performed from the comfort of your home office, with occasional in-person meetings and training.
Key Responsibilities
* Grow our business within existing accounts by building strong relationships with clients and identifying opportunities for upselling and cross-selling.
- Provide exceptional customer service to our business and government clients, resolving complex issues and promoting the value of arenaflex solutions.
- Ask questions, listen intently, and identify what the client really needs to provide tailored solutions.
- Troubleshoot problems and resolve a range of customer issues related to devices, billing, and/or service concerns.
- Sell the value of arenaflex solutions and increase company revenue.
- Be solution-oriented and proactive, providing first call resolution and eliminating repeat calls and unnecessary transfers.
- Deliver efficient customer support on large accounts using web-based tools.
Requirements
* Bachelor's degree or one or more years of work experience.
- One or more years of customer service and/or sales experience.
- Ability to meet all home office requirements.
- Willingness to work a flexible work schedule, including evenings and weekends.
- Strong problem-solving skills, with the ability to think critically and creatively.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
- Ability to work independently and as part of a team, with a strong sense of self-discipline and time management skills.
- Familiarity with facilitation and communication across all levels of an organization.
- Experience resolving customer issues, billing, and/or handling product Q&A.
- Experience promoting and/or selling products and services.
- Experience applying technical knowledge to troubleshoot customer issues with evolving technologies.
- Demonstrated self-discipline, time management skills, resourcefulness, and the ability to work collaboratively with leaders and on a team – all in a remote environment.
- Technical acumen and interest in learning new technologies.
Preferred Qualifications
* College degree.
- Experience with facilitation and communication across all levels of an organization.
- Experience resolving customer issues, billing, and/or handling product Q&A.
- Experience promoting and/or selling products and services.
- Experience applying technical knowledge to troubleshoot customer issues with evolving technologies.
- One or more years of technical support experience.
- Demonstrated self-discipline, time management skills, resourcefulness, and the ability to work collaboratively with leaders and on a team – all in a remote environment.
- Technical acumen and interest in learning new technologies.
Work Environment
This is a remote role, performed from the comfort of your home office, with occasional in-person meetings and training. To be eligible for this position, you must be located within a 90-minute commute of the West Valley City, UT BGCO location. You'll need to provide internet service with a direct connection to a cable or fiber modem and capable of at least 25mbps plan minimum. Wireless connections, satellite, or DSL are not acceptable.
Benefits
* Competitive salary and benefits package.
- Opportunity to work with a leading provider of innovative technology, products, and services.
- Collaborative and inclusive work environment.
- Flexible work schedule, including evenings and weekends.
- Professional development opportunities, including training and education.
- Recognition and rewards for outstanding performance.
How to Apply
If you're a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter, highlighting your relevant experience and qualifications. We can't wait to hear from you!
Equal Employment Opportunity
arenaflex is an equal opportunity employer, committed to celebrating our employees' differences and fostering a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
Apply Now
Apply Job! Apply for this job