Evening Customer Care Associate - Full Time (10% Rate Differential)

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in people's lives? Do you thrive in a dynamic, supportive environment where you can grow your skills and career? Look no further than arenaflex, a leading provider of health advocacy, navigation, and integrated benefits programs. As an Evening Customer Care Associate, you'll play a vital role in helping our valued members navigate the healthcare system, providing guidance, direction, and support to ensure they receive the best possible care.

About arenaflex

arenaflex is the nation's leading provider of health advocacy, navigation, well-being, and integrated benefits programs. For 20 years, we've been dedicated to helping our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our team of highly trained, compassionate experts works together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.

Awards and Recognition

arenaflex has received numerous awards and recognition for our commitment to exceptional customer service, including:

• Excellence in Customer Service Awards: Organization of the Year (Small)
• Stevie Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
• National Customer Service Association All-Stars Award: Service Organization of the Year
• Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium and large category (Silver)

Job Summary

As an Evening Customer Care Associate, you'll be responsible for:

• Answering a variety of incoming calls from members regarding their healthcare questions and other inquiries
• Building rapport with callers using a friendly, courteous, and professional manner
• Verifying/collecting demographics and updating systems as necessary
• Determining and executing the best resolution to assist the member based on their needs or requests
• Connecting members to appropriate areas both internally and externally
• Managing tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers, and other vendors
• Performing other duties and projects as assigned by management

Minimum Requirements

* High School Degree or GED required

• Associate's degree with major coursework in business administration, liberal arts, public health, healthcare management, or a related field preferred
• Customer Service experience preferred
• Strong Communication skills
• Problem-solving/issue resolution
• Multitasking skills

Benefits and Perks

As an arenaflex employee, you'll enjoy a comprehensive total rewards package that includes:

• Robust Medical coverage
• Dental & Vision benefits
• Tuition assistance
• 401(k) savings plan with company match
• Paid time off (PTO)
• Paid holidays
• Employee Assistance Programs
• Wellness Programs

Work Environment and Culture

arenaflex is committed to creating a supportive and inclusive work environment where you can grow and thrive. As a remote work-from-home associate, you'll have the flexibility to work from the comfort of your own home, with access to all the necessary equipment and training to succeed in your role.

Career Growth Opportunities

arenaflex is committed to helping you grow your skills and career. We offer a comprehensive training program, opportunities for advancement, and a supportive team environment that encourages collaboration and innovation.

Pay Rate and Hours

* Hourly rate starting at $16.00

• Full-time (40 hours/week) Monday - Friday
• Two evening shifts available: 1:00 to 9:30 pm EST and 1:30 to 10:00 pm EST
• Occasional overtime may be required

How to Apply

If you're passionate about delivering exceptional customer experiences and making a meaningful impact in people's lives, we encourage you to apply for this exciting opportunity. Visit our website to learn more about arenaflex and our commitment to exceptional customer service. Apply today and join our team of dedicated professionals who are making a difference in the lives of our members. Apply Job!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer that does not discriminate on the basis of race, color, sex, age, religion, national origin, citizenship status, military service, and veteran status, physical or mental disability, or any other factor not related to job requirements. We respect and value diversity, and are committed to the principles of Equal Employment Opportunity.

VEVRAA Federal Contractor

arenaflex is a VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-I.35(c) Apply for this job