Head of Customer Success, Enterprise, USA, Remote at arenaflex

Unlock the Potential of arenaflex's Customer Success Team as a Proven Leader in the Non-Profit Space Join arenaflex's Mission to Revolutionize Fundraising for the World's Most Impactful Non-Profits

About arenaflex

At arenaflex, we're redefining the fundraising landscape by creating a seamless and efficient way for individuals to donate to non-profit foundations. Our innovative platform is designed to enhance loading speeds, boost conversion rates, and offer diverse payment methods, making it the go-to fundraising solution for leading non-profit organizations worldwide. Each month, tens of millions of dollars are donated through our platform, empowering the world's most impactful non-profits to achieve their missions.

About the Role

We're seeking a seasoned SaaS leader with a strong background in non-profit experience and a proven track record of leading and scaling teams to join our exceptional Customer Success team. As the Head of Customer Success, Enterprise Accounts, you'll play a pivotal role in building and leading a team of Customer Success Managers responsible for driving engagement and growth across our largest enterprise and strategic non-profit customers.

Key Responsibilities

* Lead arenaflex's Enterprise Customer Success team, ensuring consistent engagement and satisfaction among large enterprise customers.

• Develop workflows, playbooks, and KPIs for effective account management and customer growth.
• Oversee and guide CSMs in managing customer lifecycles, from kick off to ongoing account growth.
• Execute growth strategies and collaborate with Sales, Marketing, Implementation, and Product teams.
• Drive feature adoption and proactively manage customer risk for retention.
• Mentor CSMs, ensuring high customer satisfaction, effective issue escalation, and robust feedback.
• Identify growth opportunities (upsell, cross-sell) and build trusted advisor relationships.
• Cultivate a positive, remote work culture with a focus on delivering value to customers and exceeding KPIs.

Skills and Qualifications

* Proven work experience of 8+ years in B2B or B2B2C SaaS Customer Success.

• Experience working for (or working with Non-profits) a strong plus.
• Led Customer Success teams working with enterprise accounts for at least 4 years within rapidly scaling SaaS companies.
• Strong management skills. We're looking for someone who can easily win our current team's trust and can work towards building an even stronger Customer Success Team.
• Experience with CRMs, data/integration, Digital Marketing, Google Analytics, email marketing.
• Demonstrable ability to communicate, present, and influence C-level customer stakeholders.
• Experience working with international teams, eastern European would be a plus.
• Drives team success through effective KPIs.
• Works closely with Director of Customer Success to strategize, plan, and effectively deliver on results.

Benefits

Our compensation package includes comprehensive benefits and perks, meaningful equity, and a competitive salary:

• 15 days of vacation, 7 company holidays plus an additional 3 floating holidays and 5 sick days.
• 401(k) plan with company match.
• FSA Spending Account.
• 100% Company-paid short-term disability, long-term disability, basic life insurance, and AD&D.
• Health, Dental, and Vision insurance covered at 100% for employees, 80% for employee plus dependents, and 70% for employees plus family.
• Paid parental leave.
• Remote working.

Why Join arenaflex?

* Be part of a mission-driven organization making a significant impact in the non-profit space.

• Collaborate with a talented team of professionals who share your passion for innovation and customer success.
• Enjoy a competitive compensation package, comprehensive benefits, and meaningful equity.
• Develop your leadership skills and expertise in Customer Success, working with a rapidly scaling SaaS company.
• Contribute to the growth and success of arenaflex's Customer Success team, driving engagement and satisfaction among large enterprise customers.

How to Apply

If you're a seasoned SaaS leader with a passion for non-profit experience and a proven track record of leading and scaling teams, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Contact Information

For any questions or to learn more about this opportunity, please email us at [[email protected]](mailto:[email protected]). We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply for this job