Experienced Licensed Customer Service Representative – Insurance Policy Support

At arenaflex, we deliver leading customer experience (CX) solutions to global insurance clients that offer their consumers a wide range of products, including life, property and casualty, long-term care, retirement planning, investments, roadside assistance, and warranty. As a global provider of CX products, we're committed to providing exceptional service to our clients and their customers. We're seeking an experienced Licensed Customer Service Representative to join our team in Utah. As a key member of our customer service team, you'll be responsible for providing top-notch support to our clients' customers, answering their questions, and resolving their issues in a timely and professional manner.

About arenaflex

arenaflex is a global leader in the customer experience (CX) industry, with 170,000 associates across the globe. We're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Key Responsibilities

As a Licensed Customer Service Representative, you'll be responsible for:

• Receiving, reviewing, and processing calls regarding customers' insurance policies
• Answering customers' questions and resolving their issues in a timely and professional manner
• Providing exceptional service to customers, responding to their needs, and exceeding their expectations
• Collaborating with internal teams to resolve complex issues and provide solutions to customers
• Maintaining accurate records and documentation of customer interactions
• Participating in ongoing training and development to improve skills and knowledge

Key Personality Traits

To succeed in this role, you'll need to possess the following key personality traits:

• High service-aptitude with personal drive to serve and display compassion
• Fondness of organization, order, and process
• Natural ability to manage emotions and show resiliency during stressful situations

Core Competencies

The following core competencies are essential for success in this role:

• Customer Service Aptitude
• Reliability
• Empathy
• Critical Thinking

Skills, Knowledge, & Abilities

To excel in this role, you'll need to possess the following skills, knowledge, and abilities:

• Professional customer service aptitude
• Basic conflict resolution skills
• Effective verbal and written communication
• Active listening skills
• Demonstrated ability to multitask
• Ability to navigate system tools to search for answers and information
• Demonstrated ability to utilize computer systems/data systems
• Ability to solve complex situations with limited information
• Questioning and deductive reasoning skills
• Ability to work in teams or independently

Benefits

As a Licensed Customer Service Representative at arenaflex, you'll enjoy the following benefits:

• Competitive hourly rate: $15-$19/hour
• Expected hours: No less than 40 hours per week
• 401(k) plan with company matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home opportunities
• Bonus opportunities

Requirements

To be considered for this role, you'll need to meet the following requirements:

• Must be at least 18 years of age
• Must have a high school diploma or GED equivalent
• Preferred 6 months to 1 year of relevant work experience
• Must have open availability during hours of operation
• Professional customer service aptitude
• Basic conflict resolution skills

At-Home Requirements

To ensure your success in this role, you'll need to meet the following at-home requirements:

• Foundever will provide equipment (headset included) shipped to your address after you pass your licensing exam
• You'll need to guarantee high internet speed and ability to hardwire (Download: 5 Mbps and Upload: 5 Mbps)
• Self-accountability and ownership
• Self-motivated
• Quiet and distraction-free work environment
• Cannot be the primary caregiver during training or working hours
• Must be comfortable with being on web camera during training and production
• You'll need to use your own devices during the first week (pre-licensing). Any type of computer or tablet is allowed, except for Kindle Fire Tablets. Cell phones are NOT allowed.

Why Join arenaflex?

At arenaflex, we're committed to investing in our agents and helping them achieve a career in insurance. You'll have the opportunity to grow within the company and encourage you to do so. We're a global leader in the CX industry, with a strong reputation for delivering exceptional service to our clients and their customers.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this role. Please visit our website at [www.arenaflex.com](http://www.arenaflex.com) to learn more about our company culture and values. You can also connect with us on Facebook, LinkedIn, and Twitter to stay up-to-date on our latest news and updates.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer. We're committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state, or local law.

Military Friendly

arenaflex is a 2023 Military Friendly Employer. We're proud partners of Military One Source, Military Spouse -Employment Partnership, and other veterans organizations. We recognize the commitment it takes to serve our country and value the unique skills and experience veterans bring to the workforce. Experience built on integrity, leadership, discipline, dedication, and respect.

Apply Now

To apply for this role, please visit our website at [www.arenaflex.com](http://www.arenaflex.com) and click on the "Apply Job" button. We look forward to hearing from you! Apply for this job