Experienced Customer Service Representative – Online Payments Support

At arenaflex, we're a global and fast-growing technology company that's revolutionizing the way businesses interact with their customers. As a publicly listed company, we're committed to delivering innovative solutions that make a real difference in people's lives. Our products are used by millions of people every day, from receiving SMS and WhatsApp messages to buying tickets for events and festivals. We're proud of our AI-powered chatbot, which provides top-notch support to our customers. Our team is made up of ambitious, caring, and entrepreneurial individuals who work together to overcome any challenge. Our company philosophy has remained the same since we first began in 1999: "Do what you love, do what you're good at, and contribute." We believe that our people are the heart of our organization, and we're committed to creating a work environment that's inspiring, inclusive, and rewarding.

Job Summary

We're looking for an experienced Customer Service Representative to join our Pay department (Online Payments) team. As a key member of our support team, you'll be responsible for providing day-to-day support to our clients, ensuring they receive the best possible payment solution performance. If you're a strong communicator, an excellent listener, and a problem-solver with a passion for delivering exceptional customer experiences, we'd love to hear from you.

Key Responsibilities

As a Customer Service Representative, you'll be responsible for:

• Administratively onboarding new clients and dealing with orders on a daily basis
• Providing 1st line support to clients, resolving technical issues, and escalating complex problems to senior team members
• Supporting a portfolio of customers across different branches, including daily contact, issue registration, prioritization, delegation, and resolution
• Proactively sharing customer feedback to inform the development of our platform
• Providing timely and professional solutions to customer complaints and issues
• Maintaining a daily helicopter view to identify onboarding needs and actions
• Documenting all client information thoroughly in our CRM system

Essential Qualifications

To be successful in this role, you'll need:

• Excellent communication skills, both written and verbal, with the ability to communicate effectively with clients, partners, and colleagues
• Proficiency in both English and Dutch languages
• Strong analytical skills, with the ability to identify and resolve complex problems
• Excellent listening skills, with the ability to understand and respond to customer needs
• Positive mindset and stress-resilience, with the ability to work in a fast-paced environment
• Strong organizational skills, with the ability to prioritize work effectively and meet deadlines

Preferred Qualifications

While not essential, the following qualifications would be beneficial:

• Experience in a customer-facing role, preferably in a technology or payment industry
• Knowledge of CRM systems and customer support software
• Familiarity with online payment solutions and payment processing
• Experience working in a team environment, with a focus on collaboration and communication

Young Professional Program (Traineeship)

As a Customer Service Representative, you'll have the opportunity to join our Young Professional Program (YPP), a traineeship program designed to help you develop your skills and capabilities. As a YPP participant, you'll engage in monthly training sessions, collaborate with a diverse group of talented individuals from all departments, and enjoy invaluable networking opportunities within the organization.

Benefits of Working at arenaflex

As a new member of our team, you'll join a global, inspirational, high-tech, and highly dynamic environment. We offer a range of benefits, including:

• Healthy lunch for everyone, every day
• Shuttle mobility cards and company cars to ensure easy transportation
• Pension plan of 8% of your monthly salary
• 25 holidays per year, with the option to purchase an additional 10 days annually
• Employee Share Purchase Program, offering a discount on purchasing company shares
• Internal and external training courses, including Udemy and the CM Academy
• Meet-Ups with external speakers to promote knowledge sharing
• A wide range of social events, including weekly drinks, board game nights, karaoke parties, and more

Work Environment and Company Culture

At arenaflex, we're committed to creating a work environment that's inclusive, inspiring, and rewarding. We believe in the importance of work-life balance, and we offer a range of benefits to support your well-being. Our company culture is built on a foundation of openness, humility, and welcome, with a focus on collaboration, communication, and innovation.

Compensation and Perks

We offer a competitive salary and benefits package, including a pension plan, health insurance, and a range of perks and discounts. We're committed to recognizing and rewarding our employees' hard work and contributions, and we offer a range of opportunities for career growth and development.

How to Apply

If you're ready to join our team and start a new chapter in your career, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

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