Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance

At arenaflex, we're on a mission to revolutionize the way people interact with technology, and we're looking for a talented Service Desk Specialist/Live Chat Agent to join our team. As a critical member of our support team, you'll play a vital role in ensuring the smooth operation of our myColorado application, providing top-notch customer assistance, and troubleshooting issues in both iOS and Android operating systems.

About arenaflex

arenaflex is a leading innovator in the technology industry, dedicated to developing cutting-edge solutions that make a real difference in people's lives. Our team is passionate about technology, and we're committed to creating a workplace culture that's collaborative, inclusive, and fun. We believe that our employees are our greatest asset, and we're always looking for talented individuals who share our vision and values.

Job Summary

We're seeking an experienced Service Desk Specialist/Live Chat Agent to join our team in Denver, CO. As a remote worker, you'll have the flexibility to work from anywhere in Colorado, while still being part of a dynamic and supportive team. This is an exciting opportunity to join a leading technology company and contribute to the development of innovative solutions that make a real impact.

Responsibilities

As a Service Desk Specialist/Live Chat Agent, you'll be responsible for:

• Providing Tier I support and customer assistance for our myColorado application, ensuring that customers receive timely and effective support.
• Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems, using your technical expertise to resolve complex issues.
• Installing the myColorado software on supported devices, following defined procedures, processes, and methods.
• Employing Incident Management procedures to enter tickets into the required tracking system, ensuring that issues are properly documented and resolved.
• Collaborating with our development team to identify and resolve technical issues, and providing feedback on the user experience.
• Participating in ongoing training and professional development to stay up-to-date with the latest technologies and industry trends.

Minimum Qualifications

To be considered for this role, you'll need to meet the following minimum qualifications:

• One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support.
• OR an Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.

Substitutions

We understand that experience and education can vary, and we're open to considering substitutions for the required qualifications. These may include:

• Additional, appropriate paid or unpaid experience that will substitute for the required education on a year-for-year basis.
• Additional appropriate education that will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
• Training or Certification related to the work assigned to the position that will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.

Preferred Qualifications

While not required, we're looking for candidates with the following preferred qualifications:

• Jira experience, with a strong understanding of agile project management principles.
• ITIL Certification, with a focus on incident management and problem resolution.
• Agile and scrum methodology experience, with a strong understanding of iterative development and continuous improvement.
• Government work experience, with a focus on supporting government agencies and organizations.
• Apple and Google Play Store experience, with a strong understanding of mobile application development and deployment.
• Use of diagnostic tools and knowledge of diverse range of mobile device makes and models.

Work Environment and Culture

As a remote worker, you'll have the flexibility to work from anywhere in Colorado, while still being part of a dynamic and supportive team. Our company culture is built on collaboration, inclusivity, and fun, and we're committed to creating a workplace that's welcoming and engaging for all employees. We offer a range of benefits and perks, including:

• Competitive salary and benefits package.
• Flexible work arrangements, including remote work options.
• Ongoing training and professional development opportunities.
• Collaborative and supportive team environment.
• Access to cutting-edge technology and tools.
• Recognition and rewards for outstanding performance.

Compensation and Benefits

We offer a competitive salary and benefits package, including:

• Competitive hourly rate.
• Comprehensive health insurance package.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Access to ongoing training and professional development opportunities.

How to Apply

If you're a motivated and experienced Service Desk Specialist/Live Chat Agent looking for a new challenge, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, and we're committed to creating a workplace that's welcoming and inclusive for all employees. Apply for this job