Experienced Customer Service Associate - Nights and Weekends (Full Time) at arenaflex

Join arenaflex's dynamic team as a Customer Service Associate, where you'll play a vital role in delivering exceptional experiences to our valued sellers and customers.

About arenaflex

arenaflex is a leading provider of innovative solutions in the live event industry. With a passion for delivering elite service, we strive to create unforgettable experiences for our customers and partners. Our team is dedicated to fostering a culture of collaboration, innovation, and growth, and we're excited to welcome like-minded individuals to join our journey.

The Opportunity

As a Customer Service Associate, you'll be the face of arenaflex, working closely with our sellers and customers to resolve issues, answer questions, and provide real-time assistance. You'll be part of a dynamic team that's passionate about delivering exceptional service and ensuring our customers have an unforgettable experience.

Your Role Expectations

As a Customer Service Associate, your role expectations will progress as follows: ### 30 Days In

• Complete new hire orientation, gaining the knowledge and resources about how arenaflex operates and the live event industry you need to be successful.
• Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers.
• Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems.

### 60 Days In

• Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively.
• Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities.
• Navigate order queue and determine what requires attention to provide real-time assistance.

### 90 Days In

• Play an active role in continued learnings to advance skill sets necessary for individual and team goals.
• Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers.

What You'll Bring

* Outstanding communication, attention to detail, and organizational skills.

• Strong customer service mindset that embodies problem-solving, decision-making, and resolution skills.
• Interest in the live event space and an eager-to-learn attitude.

Work Environment and Company Culture

* Office Location: Coppell, TX

• Work Schedule:

+ The first 4 weeks of employment are Monday-Friday 8:30-5:00pm for training. Training is paid and all in-office. + Hybrid model, not fully remote. 3 days in-office and 2 days at home. + Hours: - 1:30pm-10:00pm, with Tuesday/Wednesday off. - 1:30pm-10:00pm, with Wednesday/Thursday off.

• arenaflex offers a dynamic and supportive work environment, with opportunities for growth and development.

Compensation and Benefits

* $40,000 base salary with overtime eligibility

• Bi-annual bonuses
• Annual equity grant
• Overtime eligibility for any hours worked over 40/week

Why Join arenaflex?

* Be part of a dynamic team that's passionate about delivering exceptional service and creating unforgettable experiences.

• Enjoy a supportive work environment with opportunities for growth and development.
• Take advantage of competitive compensation and benefits packages.
• Contribute to the success of a leading provider of innovative solutions in the live event industry.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees.

Contact Us

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! Apply for this job