Experienced Bi-Lingual Customer Service Coordinator for arenaflex's Food Manufacturing Division
At arenaflex, we're proud to be a leading manufacturer of authentic Mexican-style cheeses, cremas, chorizos, and salsas in the United States. As a family-owned company, we've built our success on four core values: Family, Quality, Integrity, and Authenticity. We're now seeking a highly motivated and bi-lingual Customer Service Coordinator to join our team and help drive our continued growth and expansion.
About arenaflex
arenaflex has been a trusted brand in the food manufacturing industry for over 13 years, with a leadership position among the Hispanic population nationwide. Our commitment to quality, integrity, and authenticity has earned us a loyal customer base and a reputation for excellence. As a dedicated and innovative company, we offer a rewarding environment where you can thrive and grow your career.
Job Summary
We're looking for a skilled and bi-lingual Customer Service Coordinator to join our food manufacturing division. As a key member of our team, you'll be responsible for ensuring customer satisfaction by processing orders, resolving inquiries and complaints, and collaborating with cross-functional teams to address any issues that may arise. If you're a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
Key Responsibilities
* Processing Orders/Order Revisions: Manage and process customer orders accurately and timely, coordinating with cross-functional teams to ensure customer requirements are met.
- Daily Customer Interactions: Resolve customer inquiries and concerns via phone, email, or chat, providing information about products, services, and company policies.
- Handling Complaints: Manage and resolve customer complaints efficiently, including product issues, delivery problems, and service discrepancies.
- Sales Support: Assist the sales team by providing customer feedback, managing accounts, and supporting promotional activities.
- Logistics Coordination: Work with the logistics team to ensure the timely and accurate delivery of products, communicating any delays or issues to customers.
- Documentation and Reporting: Maintain detailed records of customer interactions, orders, and complaints, generating reports to help improve customer service processes.
- Quality Assurance: Coordinate with the quality assurance team to address any product quality issues reported by customers.
- Cross-Functional Collaboration: Work with various departments, including production, logistics, and quality control, to ensure customer satisfaction and address any issues that may arise.
Essential Qualifications
* Bi-Lingual (Spanish): Required for effective communication with our Hispanic customer base.
- Food Manufacturing: Experience in the food manufacturing industry is essential for understanding our products and processes.
- Bachelor's Degree: A degree in a related field, such as business, marketing, or customer service, is preferred.
- 5+ years of Customer Service Experience: Proven experience in customer service, with a focus on resolving complaints and improving customer satisfaction.
- Experience as a Customer Account Manager: A background in account management, with experience in managing customer relationships and providing sales support.
- Experience in Documentation and Reporting: Proficiency in documenting customer interactions, orders, and complaints, with experience in generating reports to improve customer service processes.
- Proficient in Excel, ERP's, and Complaints Platform: Experience with Microsoft Excel, Enterprise Resource Planning (ERP) systems, and complaints platforms, with a preference for Dynamics 365 (D365).
Preferred Qualifications
* Experience with B2B or B2C Clients: Experience in working with both business-to-business (B2B) and business-to-consumer (B2C) clients is preferred.
- Cross-Functional Experience: Experience in working with various departments, including production, logistics, and quality control, to ensure customer satisfaction and address any issues that may arise.
What We Offer
* Competitive Salary and Benefits: A competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
- Opportunities for Career Growth: A dynamic and innovative work environment, with opportunities for career growth and professional development.
- Collaborative Team Culture: A collaborative and supportive team culture, with a focus on teamwork, innovation, and customer satisfaction.
- Recognition and Rewards: Recognition and rewards for outstanding performance, including bonuses, promotions, and employee recognition programs.
How to Apply
If you're a motivated and bi-lingual individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter, highlighting your experience and qualifications, to [insert contact information]. We look forward to hearing from you!
Equal Opportunity Employer
arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from diverse candidates, including individuals with disabilities, veterans, and members of underrepresented groups. We are an affirmative action employer and are committed to creating a workplace that is free from discrimination and harassment. Apply for this job