Experienced Customer Service Fraud Specialist – Remote Opportunity at arenaflex

At arenaflex, we're revolutionizing the way people move money between buyers and sellers using our cutting-edge payments solutions. Our worldwide team of experts helps over 3 million companies, more than 1,300 financial institutions, and over 600 million cardholders achieve amazing results with confidence. We're passionate about delivering best-in-class payment technology and software solutions that shape the payments technology landscape of tomorrow.

What Part Will You Play?

As an Experienced Customer Service Fraud Specialist at arenaflex, you'll play a vital role in ensuring the security and integrity of our payment solutions. Your primary responsibilities will include:

• Responding to 25 or more account inquiries per hour, providing merchants and cardholders of 5 or more assigned clients with standard/scripted responses to Service Level Agreement (SLA) defined alerts generated within the fraud detection queues.
• Assisting with the completion of the lost/stolen report, including blocking and transferring compromised accounts to prevent further losses and fraudulent activity.
• Building credit card replacement orders and completing shipping materials.
• Developing knowledge and basic skills required to identify fraudulent credit card activity through training, research of department policies, procedures, external regulations, and analytic techniques, and the expertise of more experienced fraud analysts.

What We're Looking For in This Role

At arenaflex, we're committed to attracting and retaining top talent who share our passion for delivering exceptional customer experiences. Here are the minimum qualifications we're looking for in this role:

• High School Diploma or Equivalent
• A minimum of at least six months of contact center or work-from-home contact center experience in the last 18 months
• Strong communication and problem-solving skills
• Ability to work in a fast-paced environment with multiple priorities
• Flexibility to work mid-shift to late shifts, including weekends, as part of your weekly schedule
• Ability to be on camera at all times
• US-based location

Preferred Qualifications

While not required, we're looking for candidates with:

• 12 months of contact center or work-from-home contact center experience in the last 18 months
• Banking customer service experience

What We Offer

At arenaflex, we're committed to providing a comprehensive benefits package to all our team members, including:

• Medical, dental, and vision care
• EAP programs
• Paid time off
• Recognition programs
• Retirement and investment options
• Charitable gift matching programs
• Worldwide days of service

What We're Looking for in a Candidate

We're seeking candidates with:

• Skills/Knowledge: Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
• Job Complexity: Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice.
• Supervision: Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.

Why Join arenaflex?

At arenaflex, we're passionate about delivering exceptional customer experiences and shaping the payments technology landscape of tomorrow. We're committed to providing a dynamic and inclusive work environment that fosters growth, learning, and innovation. If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity.

How to Apply

To apply for this role, please submit your application through our website. We look forward to reviewing your application and learning more about your qualifications. Apply Now! Apply for this job