Experienced Customer Success Manager – Remote
Join arenaflex, a leading industry player, in shaping the future of customer success and driving business growth. Are you a seasoned professional with a passion for delivering exceptional customer experiences and driving business success? Do you have a proven track record of leading high-performing teams and developing innovative strategies to drive sales growth? If so, we invite you to join arenaflex as an Experienced Customer Success Manager – Remote.
About arenaflex
At arenaflex, we pride ourselves on being a collaborative and results-driven organization that fosters a culture of excellence, innovation, and customer-centricity. With a strong focus on exceeding customer expectations and delivering innovative solutions, we are driven by our passion to lead our industry and build a sustainable future. Our teams are empowered to fuel our ambition to achieve excellence in the markets where we have a right to win.
Job Summary
As an Experienced Customer Success Manager – Remote, you will play a pivotal role in developing and implementing a robust customer success system that supports the Premier Partner sales team. You will work in collaboration with the Sales Revenue Operations team to analyze market trends and set sales targets for the team and ensure they are achievable and align with the company strategy. This role requires a strong leader who can motivate and train the Customer Success team to achieve their sales targets and goals.
Key Responsibilities
* Develop and implement sales strategies that align with the company's goals and objectives
- Analyze market trends in collaboration with Sales Ops team to inform resource deployment
- Collaborate with VP, Strategic Sales to ensure account support alignment
- Set sales targets for the team and ensure they are achievable and align with company strategy
- Communicate, lead, and motivate the Customer Success team to achieve their sales targets and goals
- Provide training to sales teams to improve their skills and knowledge
- Monitor employee performance, including measurable KPI's on a continual basis, create action plans and take corrective action if necessary
- Report performance to senior leadership
- Foster relationships with customers, sales team, and internal partners
- Coordinate with external and internal strategic sales partners to identify opportunities to drive sales revenue and profit growth across the portfolio
- Make safety a priority in daily activities
- Drive successful customer engagements
- High-impact communication
- Building the internal Customer Success Team
- Broadening business value
- Integrity-based business acumen
- Technical aptitude
- Thought leadership
- Driving for results
What We're Looking For
* Bachelor's Degree or equivalent work experience preferred
- 10+ years of experience in sales/customer service
- Experience working with large, complex organizations preferred
- Results-oriented, ensuring we deliver on existing commitments while also working to continuously deliver an unparalleled customer experience
- Strong written and verbal communications skills to all levels of an organization
- Customer service, problem-solving, and analytical skills required
- Strong attention to detail
- Strong organizational and interpersonal skills
- Self-starter attitude
- Results-focused
- Advanced skills in Microsoft Office Software (Word, Excel, Outlook)
- Lead a team of 10-15 direct reports comprised of Customer Success Reps
- 25% travel required. Some air travel may be required
What arenaflex Offers You
* Competitive pay
- Paid time off
- 10 Holidays (inclusive of 2 floating holidays)
- Market-competitive 401(k) match
- Industry-leading medical, dental, and vision benefits
- Short-term and long-term disability coverage
- Life Insurance
About arenaflex
At arenaflex, we believe the work of our employees truly matters. From apartments in New York to office buildings in Toronto, stadiums in Dallas, and universities in Atlanta, our teams contribute to the projects that shape the world where we live, work, heal, and play. arenaflex delivers products to a broad customer base of architects, glaziers, contractors, and developers serving diversified residential and commercial construction end-markets. With over 6,700 employees, we operate 82 manufacturing and distribution facilities in five countries.
Why Join arenaflex?
* Be part of a collaborative and results-driven organization that fosters a culture of excellence, innovation, and customer-centricity
- Contribute to the development of innovative solutions that exceed customer expectations and drive business growth
- Work with a talented team of professionals who share your passion for delivering exceptional customer experiences
- Enjoy a competitive compensation package and comprehensive benefits
- Have the opportunity to grow and develop your career in a dynamic and fast-paced industry
How to Apply
If you are a motivated and results-driven professional with a passion for customer success, we invite you to apply for this exciting opportunity. Please click on the "Apply Job" link below to submit your application. Our system allows you to view and track your status 24 hours a day. Apply Job!
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
arenaflex is an Affirmative Action and Equal Opportunity Employer. We are committed to diversity and inclusion in the workplace and welcome applications from qualified candidates from diverse backgrounds. Apply for this job