Experienced Customer Service Coordinator – Business and Government Customer Organization (BGCO) at arenaflex

Are you a problem-solver with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic environment where no two calls are the same? If so, we invite you to join the arenaflex team as an Experienced Customer Service Coordinator – Business and Government Customer Organization (BGCO). In this role, you'll be at the heart of our business and government customer service operations, working remotely from the comfort of your home office to deliver a superior customer experience.

About arenaflex

arenaflex is a leading provider of innovative communication and technology solutions that power and empower how people live, work, and play. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. We're committed to building trust in how we show up, everywhere and always, and we're looking for talented individuals like you to join our team.

What You'll Be Doing

As an Experienced Customer Service Coordinator – BGCO, you'll be responsible for delivering exceptional customer experiences to our business and government customers. Your primary responsibilities will include:

• Growing our business within existing accounts by identifying opportunities to upsell and cross-sell our products and services
• Building customer relationships, earning their loyalty and trust through active listening and problem-solving
• Troubleshooting problems and resolving a range of customer issues related to device(s), billing, and/or service concerns
• Selling the value of arenaflex solutions and increasing company revenue through proactive and solution-oriented approaches
• Delivering efficient customer support on large accounts using web-based tools and ensuring first call resolution to eliminate repeat calls and reduce unnecessary transfers

What We're Looking For

We're seeking problem solvers who lead with empathy and can respond to complex challenges with patience and care. You'll be motivated by change and eager to try new approaches to deliver exceptional customer experiences. To be successful in this role, you'll need:

• A bachelor's degree or one or more years of work experience
• One or more years of customer service and/or sales experience
• The ability to meet all home office requirements, including a private workspace free of distractions
• Willingness to work a flexible schedule, including evenings and weekends

Preferred Qualifications

While not required, we're looking for candidates with:

• College degree
• Experience with facilitation and communication across all levels of the organization
• Experience resolving customer issues, billing, and/or handling product Q&A
• Experience promoting and/or selling products and services
• Experience applying technical knowledge to troubleshoot customer issues with evolving technologies
• One or more years of technical support experience
• Demonstrated self-discipline, time management skills, resourcefulness, and the ability to work collaboratively with leaders and on a team – all in a remote environment
• Technical acumen and interest in learning new technologies

Where You'll Be Working

This is a work-from-home role performed almost exclusively from your home office with occasional in-person meetings and training. To be eligible for this position, you must be located within a 90-minute commute of the West Valley City, UT BGCO location. You'll need to provide internet service with a direct connection to a cable or fiber modem and capable of at least 25mbps plan minimum. Wireless connections, satellite, or DSL are not acceptable.

Equal Employment Opportunity

We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At arenaflex, we know that diversity makes us stronger and we're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.

Career Growth Opportunities and Learning Benefits

As an Experienced Customer Service Coordinator – BGCO, you'll have access to a range of career growth opportunities and learning benefits, including:

• Ongoing training and development programs to enhance your skills and knowledge
• Opportunities to take on new challenges and responsibilities
• Collaborative and inclusive work environment that encourages innovation and creativity
• Recognition and rewards for outstanding performance and contributions

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Competitive salary and bonus structure
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Flexible work arrangements, including remote work options

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website to learn more and submit your application. Apply Now! Apply for this job