Experienced Customer Service Representative – Online Payments Support Specialist

At arenaflex, we're a global and fast-growing technology company that's revolutionizing the way businesses interact with their customers. As a publicly listed company, we're proud to have developed innovative omnichannel payment solutions that enable clients to provide seamless experiences to their end-users. Our mission is to empower our customers to deliver exceptional service, and we're looking for a talented Customer Service Representative to join our Pay department (Online Payments) team.

About arenaflex

arenaflex is a dynamic and entrepreneurial organization that values its people above all else. Our team is made up of ambitious, caring, and innovative individuals who work together to overcome any challenge. Since our inception in 1999, our company philosophy has remained the same: "Do what you love, do what you're good at, and contribute." We're passionate about creating a work environment that's inspiring, inclusive, and supportive, where everyone has the opportunity to grow and thrive.

Job Summary

As a Customer Service Representative, you'll play a critical role in ensuring our clients receive the best possible payment solution performance. You'll be responsible for administratively onboarding new clients, handling orders, and providing first-line support on a daily basis. If you're a strong communicator, an excellent listener, and a problem-solver with a positive attitude, we'd love to hear from you.

Key Responsibilities

* Provide day-to-day support to our clients, ensuring they receive the best possible payment solution performance

• Administer the onboarding process for new clients, including registering, prioritizing, and resolving technical issues
• Proactively share customer feedback to inform the development of our platform
• Offer solutions to customer complaints and issues in a timely and professional manner
• Maintain a daily helicopter view to identify onboarding needs and take action accordingly
• Document all client information thoroughly in our CRM system

Essential Qualifications

* Strong communication skills for clients, partners, and colleagues

• Excellent professional command of both English and Dutch languages
• Excellent listening skills
• Positive mindset and stress-resilience
• Well-organized, with the ability to prioritize work effectively and meet deadlines
• Strong analytical skills, with both a helicopter view and attention to detail

Preferred Qualifications

* Experience in a customer-facing role, preferably in a technical or payment-related industry

• Familiarity with CRM systems and customer support software
• Knowledge of payment processing and online payment solutions
• Certification in customer service or a related field

Young Professional Program (Traineeship)

As a Customer Service Representative, you'll have the opportunity to join our Young Professional Program (YPP), a comprehensive traineeship designed to enhance your skills and capabilities. Through monthly training sessions and networking opportunities, you'll collaborate with a diverse group of talented individuals from all departments at arenaflex, stimulating invaluable connections and growth.

Benefits of Working at arenaflex

* Join a global, inspirational, high-tech, and highly dynamic environment

• Participate in our 3-day Global Onboarding program at our headquarters in Breda
• Enjoy healthy lunch for everyone, every day
• Benefit from shuttle mobility cards and company cars for easy transportation
• Receive a pension plan of 8% of your monthly salary
• Enjoy 25 holidays per year, with the option to purchase an additional 10 days annually
• Participate in our Employee Share Purchase Program, offering a discount on purchasing company shares
• Access internal and external training courses, including Udemy and the CM Academy
• Engage in knowledge-sharing Meet-Ups with external speakers
• Enjoy a wide range of social events, including weekly drinks, board game nights, karaoke parties, and more

Work Environment and Culture

At arenaflex, we're committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. We believe in fostering a culture of open communication, collaboration, and continuous learning, where everyone has the opportunity to grow and thrive. If you're passionate about delivering exceptional customer service and joining a dynamic team, we'd love to hear from you.

How to Apply

If you're ready to join the arenaflex team and embark on a journey of personal and professional growth, don't hesitate to apply now! Apply for this job