Experienced Customer Service Representative - Airport Ticket/Gate Agent

Join arenaflex in Syracuse, New York, and be part of a dynamic team that delivers exceptional customer experiences in the aviation industry. As an airport ticket/gate agent at arenaflex, you will be the first point of contact for our customers, providing a seamless and enjoyable travel experience. This entry-level position offers a unique opportunity to advance your career with mentorship from our leaders and a comprehensive training program. If you're passionate about delivering exceptional customer service, working in a fast-paced environment, and exploring a career in the aviation industry, we encourage you to apply.

About arenaflex

arenaflex is a leading airline that operates with a shared dedication to living its values of Care, Integrity, Resilience, and Servant Leadership. Our people are our success, and we're committed to Sharing Success with our employees. At arenaflex, you'll have the opportunity to see the world while earning great compensation and benefits to help you keep climbing along the way.

Key Responsibilities

As a ticket/gate agent, you will be responsible for:

• Owning the check-in process, boarding process, and seat availability, including making gate announcements and ensuring customers have accurate travel documentation.
• Tagging and lifting baggage from scales to conveyor belts, with some bags weighing up to 70 pounds.
• Operating loading bridges.
• Opening, closing, and securing aircraft doors.
• Escorting unaccompanied minors and disabled passengers throughout the airport.
• Providing exceptional customer service, resolving issues, and ensuring a smooth travel experience.

Scheduling and Work Environment

Scheduling is based on operational needs, with shifts ranging from early morning to overnight. Each station is different based on its individual flight schedule. You will work between 20 and 40 hours per week based on your seniority. Our airport facilities are equipped with modern technology and amenities to ensure a safe and efficient work environment.

Benefits and Perks

As an arenaflex employee, you'll enjoy a range of benefits and perks, including:

• Competitive salary, industry-leading profit-sharing program, and performance incentives.
• 401(k) with generous company contributions up to 9%.
• New hires are eligible for up to 2-weeks of vacation, earned for use in the following vacation year (April 1 – March 31).
• In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period.
• 10 paid holidays per calendar year.
• Birthing parents are eligible for 12-weeks of paid maternity/parental leave.
• Non-birthing parents are eligible for 2-weeks of paid parental leave.
• Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life insurance benefits.
• Family care assistance through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program, free financial coaching, and extensive resources supporting mental health.
• Domestic and International space-available flight privileges for employees and eligible family members.
• Career development programs to achieve your long-term career goals.
• Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies.
• Recognition rewards and awards through the platform Unstoppable Together.
• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.

What You Need to Succeed

To be successful in this role, you'll need:

• Consistently prioritize safety and security of self, others, and personal data.
• Embrace diverse people, thinking, and styles.
• Possess a high school diploma, GED, or high school equivalency.
• Be at least 18 years of age and have authorization to work in the United States.
• Proficiency in English.
• Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation.
• Possess basic digital literacy.
• Pass a physical ability test (PAT). You can prepare for the PAT by watching this video.
• Pass a Customer Service Assessment.
• Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal.

What Will Give You a Competitive Edge

While not required, having the following qualifications will give you a competitive edge:

• Previous customer service experience in a fast-paced environment.
• Knowledge of the aviation industry and its operations.
• Proficiency in multiple languages.
• Experience working with technology, such as ticketing systems and baggage handling equipment.

How to Apply

If you're passionate about delivering exceptional customer service and exploring a career in the aviation industry, we encourage you to apply. Visit our website to learn more about this opportunity and submit your application.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.

Contact Us

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! Apply for this job