Experienced Patient Customer Service Representative – Remote Work Opportunity

At arenaflex, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You’ll be inspired to discover more, develop new skills, and pursue career-building opportunities as we help solve some of today’s biggest health challenges around the world. Together, let’s embrace possibilities and change lives! arenaflex's Patient Customer Service department within the Revenue Cycle Management Division is seeking energetic, passionate customer service-focused individuals who seek solutions to challenging patient billing issues. This empowered and valued employee will help deliver exemplary customer experiences through innovation and continuous improvement. If you are interested in a career where learning and engagement are valued, and the lives you touch provide you with a higher sense of purpose, then arenaflex is the place for you!

Responsibilities:

• Answer 80+ inbound calls per day from patients, doctor's offices, and/or private insurance carriers.

• Initiate payment plans for patients for outstanding balances.
• Routinely utilize multiple resources to resolve patient inquiries while on the phone.
• Maintain performance goals.
• Ability to become proficient with processes after completing a structured training program.

Key Skills and Qualifications:

• Ability to work and learn in a fast-paced environment.

• Attention to detail.
• Perform successfully in a team environment.
• Excellent organization skills.
• Proficiency navigating multiple computer screens and applications.
• Alpha-Numeric data entry proficiency.
• Excellent communication skills.

Requirements:

• High School Diploma or equivalent.

• REMOTE WORK:
• Dedicated work-from-home space.
• Ability to manage time and tasks independently while maintaining productivity.
• Previous medical and/or call center experience a plus.

Technical Requirements:

• Internet download speed of at least 50 megabytes per second.

• No satellite internet.
• Ability to connect equipment to router/modem with Ethernet cord. Equipment cannot be connected through Wi-Fi, mobile routers, or mobile hotspot with Ethernet port.

Why Join arenaflex as a Customer Service Support Representative?

• Work from home opportunity!

• Quarterly variable bonus potential!
• Generous paid time off!
• Medical, Vision, and Dental Insurance Options!
• Flexible Spending Accounts!
• 401(k) and Employee Stock Purchase plans!
• No Charge Lab Testing!
• Fitness Reimbursement Program!
• And many more incentives!

Compensation and Benefits:

arenaflex offers a competitive pay range of $15.25-$21.00 or State/Local minimum wage, if higher. All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

Work Schedule:

The shift for this position will be Monday-Friday; 11am-8pm (EST) which is 10am-7pm CST and 9am-6pm (MST) and 8am-5 pm (PST).

Benefits Package:

Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.

Diversity, Equity, and Inclusion:

arenaflex is proud to be an Equal Opportunity Employer: As an EOE/AA employer, arenaflex strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

Accessibility and Accommodations:

We encourage all to apply. If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at arenaflex Accessibility ([email protected]).

Application and Hiring Process:

To apply for this position, please visit our website and submit your application through the provided link. The application window closes on 12/12/2024.

About arenaflex:

arenaflex is a leading healthcare company dedicated to accelerating life-changing healthcare breakthroughs and improving the delivery of care for all. We are committed to innovation, diversity, and inclusion, and strive to create a work environment that is engaging, supportive, and rewarding for our employees.

Join the arenaflex Team:

If you are passionate about delivering exceptional customer service and making a difference in the lives of patients, we encourage you to apply for this exciting opportunity. Together, let’s change lives and accelerate healthcare breakthroughs! Apply for this job