Experienced Customer Service Assistant – Lifelong Learning Support at arenaflex

At arenaflex, we're passionate about fostering a culture of lifelong learning and community engagement. Our Adult Services Department is the heartbeat of our organization, and we're seeking a dedicated and customer-focused individual to join our team as a Customer Service Assistant. If you're passionate about delivering exceptional customer experiences and making a difference in people's lives, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative learning solutions and community resources. Our mission is to empower individuals of all ages to explore, learn, and grow through access to knowledge, technology, and creative expression. With a strong commitment to diversity, equity, and inclusion, we strive to create a welcoming and inclusive environment for everyone.

Job Summary

As a Customer Service Assistant in our Adult Services Department, you will play a vital role in providing systemwide support and engaging with lifelong learners. You will be responsible for delivering exceptional customer service experiences, assisting customers with various library services, and promoting a culture of lifelong learning and community engagement.

Key Responsibilities

* Provides general information in person and by phone, assisting customers in locating and discovering materials, connecting with available library services, or providing information about the library, referring reference questions to the appropriate resource

• Assists customers with self-check-out machines by instructing how to charge, renew, and discharge library materials to/from customers
• Assists customers with Digital Literacy Lab
• Registers customers by issuing and updating library cards
• Sorts and routes returned materials to proper location and ensures that the library is neat and organized so customers can easily find what they need
• Performs other related duties as assigned by management

Essential Qualifications

* High school diploma or G.E.D. required

• Customer Service Experience preferred
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong problem-solving and critical thinking skills
• Ability to work independently and as part of a team
• Basic computer skills and familiarity with library software and systems

Preferred Qualifications

* Experience working in a library or customer service environment

• Familiarity with digital literacy and technology training
• Bilingual or multilingual skills
• Experience working with diverse populations and communities

Physical and Environmental Conditions

* For most positions, work regularly requires stooping, bending, and light lifting such as three or four reams of paper, four or five books, or other materials (up to 20 pounds).

• Some positions require moderate physical exertion, such as regularly lifting moderately heavy items (up to 40 pounds) such as crates full of books or pushing heavy (up to 100 pounds) wheeled carts full of books, on a highly frequent basis and/or assuming awkward positions.
• Work environment involves everyday risk or discomforts which require normal safety precautions, e.g. use of safe work place practices with office equipment, and/or avoidance of trips and falls.

Work Environment

* Work environment is essentially conducted in a normal office environment with acceptable lighting, temperature, and air conditions.

• For some positions, there may be occasional minor discomforts from exposure to less than optimal temperatures (extreme cold or heat) and air conditions due to exposure to the outdoors.

Schedule

* Monday: 9 am - 1 pm

• Thursday: 5 pm - 9 pm
• Friday: 2 pm - 6 pm
• Saturday: 9 am - 5 pm

Compensation and Benefits

* Competitive hourly rate: $14.42/hr.

• Part-time schedule: 20 hours/week
• Opportunities for career growth and professional development
• Comprehensive benefits package, including health, dental, and vision insurance
• Paid time off and holidays
• Access to arenaflex's state-of-the-art facilities and resources

How to Apply

If you're passionate about delivering exceptional customer experiences and making a difference in people's lives, we want to hear from you! Apply now to join our team as a Customer Service Assistant at arenaflex. Apply for this job