Senior Manager, Customer and Performance Data Solutions – Driving Innovation and Excellence in Data Management

At arenaflex, we're on a mission to revolutionize the way we harness data to drive business growth and customer satisfaction. As a Senior Manager of Customer & Performance Data Solutions, you'll play a pivotal role in shaping our Marketing Intelligence team's strategy and operations, leveraging your expertise in data management and analytics to inform business decisions and drive innovation. If you're a seasoned leader with a passion for data-driven insights and a commitment to excellence, we want to hear from you.

About arenaflex

arenaflex is a leading innovator in the industry, dedicated to delivering exceptional customer experiences through data-driven insights and strategic marketing initiatives. Our Marketing Intelligence team is at the forefront of this effort, working tirelessly to collect, integrate, and analyze vast amounts of data to inform business decisions and drive growth. As a Senior Manager of Customer & Performance Data Solutions, you'll be part of a dynamic team that's passionate about harnessing the power of data to drive business success.

Key Responsibilities

As a Senior Manager of Customer & Performance Data Solutions, you'll be responsible for leading a dedicated team of data engineers and QA specialists, overseeing the day-to-day operations of the data solutions team, and ensuring alignment with organizational goals and objectives. Your key responsibilities will include:

• Leadership & Management: Lead and mentor a team of data engineers and QA specialists, fostering a collaborative and high-performance culture within the team.
• Data Strategy & Planning: Develop and implement strategies for data ingestion, enhancement, and utilization, collaborating with stakeholders to identify data needs and prioritize projects.
• Data Management: Ensure seamless data collection and harmonization tailored for performance reporting, overseeing the development and maintenance of data acquisition pipelines, ETL processes, and data storage solutions.
• Project Execution: Manage and execute projects related to data solutions requests, collaborating with internal and external teams to assess and scope data needs to meet business needs.
• Innovation & Improvement: Explore and implement new data analytics solutions and platforms to support data democratization across the department, building data products for spaneting-specific use-cases and business needs.

What You Need to Succeed

To be successful in this role, you'll need to possess the following qualifications:

• Minimum Qualifications:

+ 3+ years of experience in managing technical teams and projects + 4+ years of experience leading an Engineering team familiar with large cloud environments, Big Data technologies + 10+ years of development experience in Teradata, SAS, SQL, Python + Demonstrated ability to work in a fast-paced, dynamic environment + Proven experience in leading and managing data engineering teams + Verified track record of designing and implementing data platform migrations + Ability to manage multiple parallel projects while delivering quality releases on schedule + Deep knowledge of traditional data warehousing (models, practices, and processes), cloud-based data warehouses, data lakes, and data streaming + Exceptional system design abilities, including high-scale ETL/ELT pipelines including leveraging python + Proficiency in SQL, SAS, Teradata, Python, AWS S3 and Redshift or other data manipulation languages + Ability to communicate complex data concepts to non-technical stakeholders + Strong analytical and problem-solving abilities + Excellent leadership, team management, and interpersonal skills + Consistently prioritizes safety and security of self, others, and personal data + Embraces diverse people, thinking, and styles + Possesses a high school diploma, GED, or high school equivalency + Is at least 18 years of age and has authorization to work in the United States

• Preferred Qualifications:

+ Bachelor of Master of Computer Science, Engineering, or related discipline or equivalent experience required + Experience working with large and highly complex data sets + Experience working in spaneting operations and the airline industry + Familiarity working with arenaflex's internal data ecosystem (ex: RPAD) + Adobe Analytics and Salesforce Marketing Cloud product experience

What We Offer

As a Senior Manager of Customer & Performance Data Solutions at arenaflex, you'll enjoy a comprehensive benefits package, including:

• Competitive Salary: A competitive salary that reflects your experience and qualifications
• Industry-Leading Profit Sharing Program: A profit-sharing program that rewards your contributions to the company's success
• 401(k) with Generous Company Contributions: A 401(k) plan with generous company contributions up to 9%
• Vacation and Personal Time: Up to 2-weeks of vacation and up to 56 hours of paid personal time within a 12-month period
• 10 Paid Holidays: 10 paid holidays per calendar year
• Comprehensive Health Benefits: Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life insurance benefits
• Family Care Assistance: Family care assistance through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing Programs: Holistic wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program, free financial coaching, and extensive resources supporting mental health
• Domestic and International Flight Privileges: Domestic and international space-available flight privileges for employees and eligible family members
• Career Development Programs: Career development programs to achieve your long-term career goals
• World-Wide Partnerships: World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups: Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies
• Recognition Rewards and Awards: Recognition rewards and awards through the platform Unstoppable Together
• Access to Discounts and Voluntary Benefits: Access to over 500 discounts, specialty savings, and voluntary benefits through arenaflex Perks, such as car and hotel rentals, auto, home, and pet insurance, legal services, and childcare

Join Our Team

If you're a seasoned leader with a passion for data-driven insights and a commitment to excellence, we want to hear from you. Apply now to become a Senior Manager of Customer & Performance Data Solutions at arenaflex and join our team of innovators and thought leaders in the industry. Apply Job! Apply for this job