Experienced Full Stack Call Center Representative – Data Entry & Customer Service

Join arenaflex, a leading retail pharmacy and healthcare company, in shaping the future of patient care and customer experience.

About arenaflex

arenaflex, a subsidiary of arenaflex Boots Union, is a pioneering healthcare, pharmacy, and retail company with a rich legacy of prioritizing community needs. With a presence in over 9,000 retail stores across America, Puerto Rico, and the U.S. Virgin Islands, arenaflex serves nearly 10 million customers daily. Our dedicated team of pharmacists plays a vital role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that promote equitable access to care for underserved populations.

Job Summary

We are seeking an experienced Full Stack Call Center Representative to join our team at arenaflex. As a key member of our customer service and data entry team, you will be responsible for handling high-volume customer inquiries, processing patient and medication data, and resolving complex issues in a timely and professional manner. If you possess excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Utilize arenaflex's remedy information entry methodology and rules to process new enrollments by entering information into a suitable system.

• Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
• Investigate missing medication data, decipher clinical abbreviations (SIG codes), and resolve all data entry-related exceptions.
• Handle correspondence with patients (inbound calls, visits, messages) and resolve outbound decisions to prescribers and patients on a case-by-case basis.
• Resolve Outsider Oddballs by surveying, gathering data, making recommendations, and resubmitting for processing as per individual arrangement requirements.
• Settle phone calls to healthcare providers and others to acquire data, gain supersede endorsement, or otherwise resolve the Outsider Oddballs.
• Provide support to pharmacists, both those in the office and those in other areas, and identify and escalate issues to senior-level staff as necessary.
• Obtain a dynamic pharmacist license or certification within the initial 90 days and maintain an active pharmacist license or certification.

Essential Qualifications

* High school diploma or equivalent (GED).

• Essential level computer skills, including:

+ Starting and closing the computer. + Using the mouse to point and click. + Starting and closing programs. + Switching between programs. + Saving files. + Printing documents. + Accessing data online.

• Essential web browsing skills, including:

+ Opening a program. + Composing URLs in the correct location. + Using a web search engine. + Bookmarking a website. + Navigating using back/forward/stop buttons. + Completing forms online.

• Middle-of-the-road level keyboarding skills (at least 25 WPM, typing by memory, organizing records).
• Ability to communicate effectively in writing and verbally.
• 18 years old or older.

Preferred Qualifications

* At least 1 year of pharmacy experience in a retail or call center environment.

• At least 1.5 years as a pharmacy technician with a declaration/enrollment by the state as conceded by the State Board for Pharmacies or broadly recognized certification agency.
• Experience providing customer service to internal and external clients, including meeting quality standards for services, and assessment of customer satisfaction.
• Middle-of-the-road to cutting-edge level keyboarding skills (at least 35 WPM, typing by memory, organizing records).
• Familiarity with Spanish and English.

Work Environment and Culture

As a member of the arenaflex team, you will be part of a dynamic and supportive work environment that prioritizes employee growth and development. We offer a range of benefits and perks, including:

• Competitive hourly rate ($25-$35/hour).
• Opportunities for career growth and professional development.
• Collaborative and inclusive work environment.
• Recognition and rewards for outstanding performance.
• Comprehensive benefits package, including health insurance, retirement savings, and paid time off.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and join the arenaflex team in shaping the future of patient care and customer experience. Apply for this job