Experienced Manager, Customer Insights Retail Media Network – Data-Driven Growth Strategist

At arenaflex, we're on a mission to revolutionize the retail media landscape by harnessing the power of data-driven insights. As a seasoned Manager of Customer Insights on our Retail Media Network, you'll play a pivotal role in driving business growth, optimizing media investments, and elevating customer understanding. If you're a strategic thinker with a passion for storytelling and a knack for data analysis, we want to hear from you.

Your Impact

As a Manager of Customer Insights, you'll engage directly with our top clients to review their media investments, identify areas for optimization, and develop strategies to grow their business at arenaflex. You'll work closely with sales and account management teams to formulate media plans, develop test and learn initiatives, and deliver actionable insights to drive business results. Your expertise will be sought after by internal partners and external clients alike, and you'll be responsible for elevating their understanding of the arenaflex customer.

What You'll Do

* Create annual strategic learning plans for the businesses you support, aligning with arenaflex's overall growth objectives

• Lead Quarterly Business Review Process with our top clients, ensuring they're informed and aligned with our media strategies
• Serve as the subject matter expert for media performance reporting, providing insights and recommendations to internal partners and external clients
• Synthesize disparate data from multiple sources into strategic recommendations for future media investments, regularly delivering these insights to internal leadership and external vendor-partners
• Oversee the development and codification of best practices in media performance evaluation, data visualization, standardized reporting, and insights
• Tell compelling data stories that support sales pitches, case studies, and other key deliverables
• Oversee omnichannel advertising efforts, aggregating insights to support other client-facing teams (e.g., sales and account management)
• Partner with Product and Ad Tech teams to provide input on reporting capabilities based on client feedback
• Integrate knowledge across the Customer Insights & Analytics team to bring relevant insights to arenaflex's Retail Media Network and the broader retail media business

Essential Qualifications

* Bachelor's degree in Business, Marketing, Finance, Statistics, Econometrics, Information Sciences, or Applied Quantitative

• 5 years of experience in insights and analytics, with a focus on retail media or general media analytics
• Proven experience in analytical, decision-making, and project management
• Ability to tell compelling data stories and present insights in a clear, concise manner
• Experience with A/B testing and experimentation
• Proficiency in Microsoft Office tools (e.g., Word, PowerPoint, Excel)
• Experience working with data visualization tools such as Tableau, Power BI, SQL, or similar tools

Preferred Qualifications

* Master's degree in a related field (e.g., Market Research, Behavioral Psychology, MBA)

• Proven experience leading teams and driving business impact
• Experience managing global teams and working in a retail environment
• Familiarity with analytic/research software (e.g., SPSS, Wincross, Sawtooth, SAS, Decipher, Qualtrics, etc.)

About arenaflex

arenaflex is a FORTUNE 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, we operate over 1,700 home improvement stores and employ approximately 300,000 associates. Based in Mooresville, N.C., we support the communities we serve through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit arenaflex.com.

Compensation and Benefits

* Starting salary range: $95,500.00 - $159,200.00 annually

• Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience
• arenaflex offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
• arenaflex is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law

Why Join arenaflex?

* Collaborate with a talented team of professionals who share your passion for data-driven insights and retail media

• Drive business growth and impact through strategic planning and execution
• Develop your skills and expertise in a dynamic and rapidly evolving industry
• Enjoy a comprehensive benefits package and competitive compensation
• Make a difference in the lives of arenaflex customers and the communities we serve

How to Apply

If you're a motivated and experienced professional with a passion for data-driven insights and retail media, we want to hear from you. Apply now to join our team as a Manager of Customer Insights and help drive business growth and impact at arenaflex. Apply Now! Apply for this job