Experienced Customer Service Representative - arenaflex Eagle County Regional Airport

At arenaflex, we're not just a leading mobility company - we're a team of passionate individuals dedicated to delivering exceptional customer experiences. With a shared vision to become the world's best and most trusted mobility company, we're constantly pushing the boundaries of innovation and excellence. Our commitment to customer satisfaction has earned us a reputation as one of the top places to work, and we're excited to welcome a new team member to our arenaflex family.

Job Summary:

We're seeking an experienced Customer Service Representative to join our team at the arenaflex Eagle County Regional Airport location. As a key member of our customer-facing team, you'll be responsible for providing top-notch service to both internal and external customers, primarily face-to-face, while supporting our branch and rental needs. With local training and hands-on experience, you'll gain the knowledge and skills to excel in this role and take your career to the next level.

Key Responsibilities:

* Provide exceptional customer service by assisting customers and assessing their rental needs in person and over the phone

• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins, and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customers in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features, and other services
• May sell optional protection products, upgrades, fuel options, and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as:

+ Research and billing support tasks + Accounts receivables + Transfer and key logs + Run miscellaneous reports + Supply maintenance + Process customer billing

• Perform miscellaneous and backup duties job-related duties as assigned

Available Schedule:

* Monday: 12:30PM - 9:00PM

• Tuesday: 12:30PM - 9:00PM
• Wednesday: 12:30PM - 9:00PM
• Thursday: 12:30PM - 9:00PM
• Friday: 12:30PM - 9:00PM
• Saturday: OFF
• Sunday: OFF

What We Offer:

* Competitive hourly rate up to $23.50

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development
• Bonus incentives
• Opportunities for career growth and advancement

Essential Qualifications:

* Must be at least 18 years of age

• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Must have at least 6 months customer service experience in a fast-paced environment
• Must have worked 12 (twelve) months or more at most recent employer
• Experience working late nights preferred

Preferred Qualifications:

* Previous experience in a customer-facing role, preferably in the automotive or hospitality industry

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities
• Basic computer skills and knowledge of Microsoft Office

Why Join arenaflex?

At arenaflex, we're committed to creating a positive and inclusive work environment that supports the growth and development of our team members. We offer a range of benefits and perks, including:

• Opportunities for career growth and advancement
• Comprehensive training and development programs
• Competitive compensation and benefits package
• Collaborative and supportive team environment
• Recognition and rewards for outstanding performance

How to Apply:

If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Now!

Equal Opportunity Employer/Disability/Veterans:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and accessible work environment that values diversity and promotes equal opportunities for all. Apply for this job