Experienced Customer Service Agent - Airport Ticket/Gate Agent

Join arenaflex, a leading airline, in Syracuse, New York, and be part of a dynamic team that prioritizes customer satisfaction and safety. As a Ticket/Gate Agent, you will be the first point of contact for our passengers, ensuring a smooth and enjoyable travel experience.

About arenaflex

arenaflex is a world-renowned airline that has been transporting cargo and passengers safely and efficiently for decades. Our mission is to provide exceptional customer service, while ensuring the safe transportation of goods and people. We are committed to living our values of Care, Integrity, Resilience, and Servant Leadership every day, in everything we do.

Key Responsibilities

As a Ticket/Gate Agent, you will be responsible for:

• Greeting and assisting passengers with their ticketing and baggage check-in process
• Ensuring accurate travel documentation and making gate announcements
• Tagging and lifting baggage from scales to conveyor belts (up to 70 pounds)
• Operating loading bridges and opening, closing, and securing aircraft doors
• Escorting unaccompanied minors and disabled passengers throughout the airport
• Maintaining a high level of customer satisfaction and ensuring a smooth travel experience

Scheduling and Work Environment

Scheduling is based on operational needs, with shifts ranging from early morning to overnight. Each station is different based on its individual flight schedule. You will work between 20 and 40 hours per week, based on your seniority. Our airport is a fast-paced and dynamic environment, requiring flexibility and adaptability.

Benefits and Perks

As a Ticket/Gate Agent with arenaflex, you will enjoy a range of benefits and perks, including:

• Competitive salary, industry-leading profit-sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• New hires are eligible for up to 2-weeks of vacation, earned for use in the following vacation year (April 1 – March 31)
• In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period
• 10 paid holidays per calendar year
• Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life insurance benefits
• Family care assistance through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, such as car and hotel rentals, auto, home, and pet insurance, legal services, and childcare

What You Need to Succeed

To be successful as a Ticket/Gate Agent, you will need to:

• Consistently prioritize safety and security of self, others, and personal data
• Embrace diverse people, thinking, and styles
• Possess a high school diploma, GED, or high school equivalency
• Be at least 18 years of age and have authorization to work in the United States
• Proficiency in English
• Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation
• Possess basic digital literacy
• Pass a physical ability test (PAT) – you can prepare for the PAT by watching this video
• Pass a Customer Service Assessment
• Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal

What Will Give You a Competitive Edge

While not required, having the following qualifications will give you a competitive edge:

• Previous customer service experience in a fast-paced environment
• Knowledge of airport procedures and regulations
• Ability to work in a team environment and provide excellent customer service

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Click the link below to register your interest and start your journey with arenaflex. Apply Job!

Join our team and take the first step towards a rewarding career with arenaflex.

Apply for this job