Experienced Customer Service Representative – Call Center

Join arenaflex in a dynamic call center environment and kickstart your career in customer service! Are you passionate about delivering exceptional customer experiences and making a lasting impact? Do you thrive in a fast-paced, team-oriented environment where no two days are the same? Look no further than arenaflex, a leading provider of innovative solutions in the automotive industry. As an Experienced Customer Service Representative – Call Center, you'll play a vital role in shaping the customer experience and driving growth for our organization.

About arenaflex

arenaflex is a forward-thinking company that's revolutionizing the automotive industry with its cutting-edge solutions and commitment to customer satisfaction. With a strong focus on innovation, teamwork, and continuous learning, we're creating a workplace that ignites ideas and opportunities for growth. Our mission is simple: to make the customer experience better, whether in person, online, or a combination of both.

Job Summary

As an Experienced Customer Service Representative – Call Center, you'll be responsible for handling inbound service calls from customers while providing top-notch support and accurate data entry using our loan processing systems. You'll work closely with our team to resolve customer inquiries, address concerns, and provide exceptional service that exceeds expectations. If you're a motivated, customer-focused individual with a passion for delivering results, we want to hear from you!

Responsibilities

* Handle inbound service calls from customers in a call center environment while delivering quality service

• Monitor customer account details for non-payments, declined payments, delayed payments, and other irregularities
• Prepare documents as needed to fulfill customer requests
• Educate and counsel customers on account terms
• Maintain and ensure accurate, up-to-date customer account information
• Forward delinquent accounts to the appropriate Collections Team for account management
• Perform other duties as assigned

Essential Qualifications

* Previous telephone customer service experience preferred

• Ability to perform accurate data input into a variety of software
• Ability to provide courteous, knowledgeable, and professional customer service both in person and on the telephone
• Strong attention to detail
• Sense of urgency
• Excellent communication skills
• PC skills, including knowledge and use of MS Office (Excel, Word, Windows, etc.)

Preferred Qualifications

* Bilingual Spanish-speaking candidates are highly encouraged to apply

• Experience working in a call center environment
• Knowledge of loan processing systems and procedures

Competencies

* Does the right thing, takes action, and adapts to change

• Self-motivates, believes in accountability, focuses on results, makes plans, and follows through
• Believes in humility, shares best practices, desires to keep learning, measures performance, and adapts to improve results
• Thrives on a team, stays positive, lives our values

Physical Demands

* Up to 1/3 of time: standing, walking, lifting up to 25 pounds

• Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing
• Reasonable accommodations may be made to enable individuals to perform the essential functions

Benefits

* Competitive pay

• Medical, Dental, and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

What We Offer

* A dynamic and supportive work environment

• Opportunities for growth and development
• A comprehensive benefits package
• A commitment to diversity, equity, and inclusion
• A chance to make a real difference in the lives of our customers

How to Apply

If you're a motivated, customer-focused individual with a passion for delivering results, we want to hear from you! Apply now to join our team and start your career in customer service. Apply Job!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. We consider qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Apply for this job