Experienced Full Stack Customer Service Representative – Sales
Join arenaflex, a global leader in communications and technology, as a key member of our Business Premier Service Consultant team. As a Business Premier Service Consultant, you will be the voice of arenaflex, creating meaningful connections with each customer and redefining customer service. This is an exciting opportunity to drive sales, deliver exceptional customer experiences, and grow your career in a dynamic and innovative environment.
About arenaflex
arenaflex is a global leader in communications and technology, committed to connecting our customers to what matters most. With a rich history of innovation and a passion for delivering exceptional customer experiences, we are constantly evolving to meet the changing needs of our customers. Our team is dedicated to providing the best possible service, and we are seeking talented individuals to join us on this journey.
Job Summary
As a Business Premier Service Consultant, you will be responsible for assisting Business customers with requests, questions, and concerns on all products and services offered by arenaflex. You will be trained to address a broad range of customer service call types, including billing, collections, retention, service activations and changes, credits and adjustments, troubleshooting, advanced technical support, and more. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services.
Key Responsibilities
- Instill confidence and loyalty in customers through thoughtful listening and utilizing knowledge of arenaflex's products and services to effectively service and retain customers. - Simplify the explanation of customer bills, rate plans, and features of arenaflex's products and services. - Engage Tier 3 support (network and IT), third-party vendors, and suppliers as needed to address issues, service faults, and provide customer resolution. - Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid services. - Troubleshoot and resolve various customer-impacting issues, such as voice and data, that span multiple networks and elements. - Get customers up and running with the latest products and services, such as air cards, USB devices, and AT&T-provided software and applications. - Work a set schedule, including breaks, lunches, and scheduled open time, to ensure availability to answer customer calls and provide exceptional service.
What We're Looking For
- Call center or customer service experience. - Flexibility to work any schedule during hours of operation is essential. - Specific job assignments may require day, evening, weekend, or holiday hours. - Overtime may be required.
What's in it for You?
- Paid training and resources to encourage your career growth. - Competitive hourly rate, with the potential to earn up to $3,000 monthly in commission if all sales goals are met. - Amazing perks and benefits, including: - Medical/Dental/Vision coverage - 401(k) plan - Tuition reimbursement program - Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) - Paid Parental Leave - Paid Caregiver Leave - Additional sick leave beyond what state and local law require may be available but is unprotected - Adoption Reimbursement - Disability Benefits (short-term and long-term) - Life and Accidental Death Insurance - Supplemental benefit programs: critical illness/accident hospital indemnity/group legal - Employee Assistance Programs (EAP) - Extensive employee wellness programs - Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available), and arenaflex phone
Career Growth Opportunities
- Training on the latest technology, devices, and our entire lineup of products, services, and promotions. - Opportunities to round out your experience and develop new skills. - A dynamic and innovative work environment that encourages growth and development.
Work Environment and Company Culture
- arenaflex is committed to providing a work environment that is inclusive, diverse, and supportive. - Our team is dedicated to delivering exceptional customer experiences and driving sales. - We are constantly evolving to meet the changing needs of our customers and are seeking talented individuals to join us on this journey.
How to Apply
If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you! Apply now to join our team and start your journey with arenaflex.
Equal Employment Opportunity
arenaflex is an equal employment opportunity (EEO) employer and welcomes applications from diverse candidates. We are committed to providing a work environment that is inclusive, diverse, and supportive. Apply for this job