Experienced Inbound Customer Service Agent – Consumer Relations (Remote) at arenaflex

Are you passionate about delivering exceptional customer experiences and creating possibilities for others? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join our team at arenaflex as an Inbound Customer Service Agent – Consumer Relations (Remote). As a key member of our consumer relations team, you will play a vital role in resolving escalated customer service issues, advocating on behalf of our customers, and creating a positive impact on their experiences.

About arenaflex

At arenaflex, we believe that anything is possible, and that there's always a better way. We're a company that's powered by creators, thinkers, and makers who are passionate about making a difference. Our philosophy is built on three simple commitments: we come together, we always look for a better way, and we create possibilities. We're a company that values diversity, inclusion, and creativity, and we're committed to fostering a workplace where everyone can thrive.

Our Mission

Our mission at arenaflex is to create happiness and well-being in every home. We believe that by providing exceptional customer service, we can make a real difference in people's lives. As an Inbound Customer Service Agent – Consumer Relations (Remote), you will be an integral part of our team, working to resolve customer concerns, advocate on behalf of our customers, and create a positive impact on their experiences.

Benefits & Perks

As a valued member of our team, you will enjoy a range of benefits and perks, including:

• Paid on-the-job training and mentoring
• Work-from-home opportunities (equipment provided)
• No weekend shifts
• Paid time off
• Medical, dental, vision, and prescription benefits eligibility on day 1 of employment
• 401(k) program with a company match
• Short-term and long-term disability
• Life insurance
• Appliance discount program
• Tuition reimbursement
• Gym membership reimbursement
• Career growth opportunities

How You'll Create Possibilities

As an Inbound Customer Service Agent – Consumer Relations (Remote), you will:

• Resolve escalated customer service issues, advocating on behalf of our customers and creating a positive impact on their experiences
• Utilize multiple Windows-based programs and other internal applications to take ownership of resolving customer concerns
• Follow up with customers using phone, email, or text to resolve appliance-related concerns and close out cases with successful actions
• Find creative solutions that are in the best interest of the customers and arenaflex when negotiating and implementing concessions
• Interact and coordinate with all necessary stakeholders to successfully resolve consumer issues
• Gather information from various resources and surface concerns with suggested resolutions to the Team Leader or Team Manager
• Complete consumer reviews for satisfaction before case closure
• Meet work schedule demands and obligations with compliance, integrity, and according to values, processes, and policies

What You'll Bring to Our Team

To be successful in this role, you will need:

• High School Diploma or GED
• Minimum of 1-year Call-Center experience
• Minimum of 2-years Escalated Customer Service experience
• Ability to communicate effectively in English
• Excellent written and verbal skills
• Moderate to advanced computer skills; navigating multiple online applications
• Exceptional organizational skills; ability to effectively multi-task
• Ability to handle high-volume calls while simultaneously handling multiple online applications
• Previous experience working from home (preferred)

Soft Skills

In addition to the above requirements, you will need to possess:

• Passion for helping customers and problem-solving
• Flexible with the ability to take direction from management yet work independently to achieve goals
• Active listening skills and the ability to ask questions
• Conflict resolution skills; negotiation skills; and time management skills
• Flexibility, being the ability to adapt to change
• Critical thinking skills
• Desire to work in a team environment towards common goals
• Ability to remain calm and show empathy while handling challenging customer concerns

Requirements For Remote Work Environment

To work from home, you will need:

• A local internet provider and an ethernet connection: no Satellite, Pre-paid, or DSL internet connections allowed due to security issues
• Internet Speed Requirements:

+ Ping 50 Mbps or lower + Download 50 Mbps or higher + Upload 15 Mbps or higher

Our Culture

At arenaflex, we believe that creativity meets passion and conversations lead to exceptional outcomes and experiences. We respect and value the unique backgrounds and experiences that everyone brings to arenaflex. We believe a diverse workplace, where everyone is included and people can be their true and authentic selves, fosters creativity and innovation. We know our differences are our greatest strength. The very best innovations across every function of a company come from diverse teams. Our commitment to ensuring a safe and inclusive workplace where everyone is valued allows employees to perform at their best, every day. Diversity at arenaflex helps us achieve zero distance to our owners, innovate smartly and connect to the communities and customers we serve.

Join Our Team

If you're passionate about delivering exceptional customer experiences and creating possibilities for others, we invite you to join our team at arenaflex. Apply now and become a part of our dynamic, fast-paced environment where no two days are the same. Apply Job! Apply for this job