Experienced Customer Service Representative – Remote in New York

Join arenaflex, a leading global customer experience technology and services company, as a Customer Service Representative working remotely in New York. As a key member of our team, you will be the spark that brightens days and ignites your career, bringing humanity to business and delivering exceptional customer experiences.

About arenaflex

arenaflex is a purpose-driven organization that has been making customers happy since 1982. We help companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. With a global presence on six continents, we operate as one dynamic, global family, committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our teams.

What You’ll Be Doing

As a Customer Service Representative, you will be the difference between a customer’s experience being just average or an exceptional one. You will:

• Answer incoming communications from customers, providing timely and accurate responses to their inquiries
• Conduct research to provide answers for customers to resolve their issues, demonstrating a passion for helping others and giving them peace of mind
• Recognize, apply, and explain product or service knowledge to customers, ensuring a seamless and satisfying experience
• Utilize computer experience to navigate our systems and tools, ensuring efficient and effective communication with customers

What You Bring to the Role

To succeed in this role, you will bring:

• At least 1 year of customer service experience, with a proven track record of delivering exceptional customer experiences
• A high school diploma or equivalent, with a strong foundation in communication and problem-solving skills
• The ability to recognize, apply, and explain product or service knowledge, ensuring a deep understanding of our offerings
• Computer experience, with a high-speed internet connection (>25mbps) to ensure seamless communication with customers
• A caring and supportive nature, with a passion for helping others and giving them peace of mind

What You Can Expect

As a Customer Service Representative at arenaflex, you can expect:

• Supportive career development, with opportunities for growth and advancement within the company
• An inclusive culture and community-minded organization, where giving back is encouraged and valued
• A global team of curious lifelong learners, guided by our company values and committed to delivering exceptional customer experiences
• A base wage starting at $18.92, with performance bonus opportunities to recognize and reward outstanding performance
• A comprehensive benefits package, including PTO, tuition reimbursement, health and wellness incentives, and more

A Bit More About Your Role

We are committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching and engagement, to 1000s of free courses to support your career growth, we are dedicated to your success. Our TTEC community is here for you as one dynamic, global family, where you can grow, learn, and thrive.

About arenaflex

arenaflex is a leading global customer experience technology and services company, focused on the design, implementation, and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human-centric, tech-enabled, insight-driven customer experience solutions for clients, and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services.

Company Culture and Values

At arenaflex, we live by a set of customer-focused values that guide relationships with clients, their customers, and each other. We are committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.

Primary Location

US-NY-Malta

Benefits

* Retirement/Pension Plans

• Paid Holidays
• Maternity/Paternity Paid Leave
• Long Term Disability
• Flexible Spending Accounts
• Professional Development
• Prescription Drug Coverage
• Employee Referral Program
• Flexible Schedules
• Game Rooms
• Work From Home
• Paid sick days
• Merchandise Discounts
• Vacation/PTO
• Life Insurance
• Medical, Dental, and Vision
• Parking
• On-Site Cafeteria
• Tuition Reimbursement
• Performance Bonus
• Employee Events
• 401K

Apply Now

If you are passionate about delivering exceptional customer experiences and are looking for a career that will ignite your spark, apply now to join arenaflex as a Customer Service Representative working remotely in New York. Apply for this job