Experienced Insurance Customer Service Representative (Work from Home) – Property & Casualty Insurance Expert

At arenaflex, we're dedicated to providing exceptional customer service and insurance solutions to our valued members and customers. We're seeking an experienced and licensed Insurance Customer Service Representative to join our team, working from the comfort of your own home. As a key member of our Insurance Call Center, you'll play a vital role in delivering top-notch service, resolving customer inquiries, and driving business growth.

About arenaflex

arenaflex is a leading provider of insurance and membership services, committed to empowering our members and customers with peace of mind and protection. With a rich history of innovation and customer-centricity, we're proud to offer a comprehensive range of insurance products and services that meet the diverse needs of our community. As an arenaflex team member, you'll be part of a dynamic and inclusive organization that values diversity, equity, and inclusion.

Key Responsibilities

As an Insurance Customer Service Representative, you'll be responsible for:

• Handling property & casualty (p&c) related customer service and/or billing inquiries and problems via the telephone
• Providing customers with plan coverage information, quotes, policy changes, and policy change impacts to premium
• Reviewing and updating policies to enhance retention and better meet the needs of the consumer
• Counseling policyholders on appropriate coverage, policy limits, payment options, and state laws that will best meet their needs for sufficient protection against risks covered by Property and Casualty insurance
• Making recommendations and/or changes to the policy and gaining policyholder acceptance to process the changes
• Receiving and responding to calls and emails received by the insurance service center, documenting all activity in EPIC
• Utilizing knowledge of insurance industry and club insurance agency policies and procedures to provide efficient and professional customer service
• Identifying opportunities to apply discounts, processing insurance verification forms for insured, and acting as liaison for information exchange between customer and insurance companies
• Processing changes to policies within EPIC and submitting changes to specific companies
• Following up with company to ensure change requests have been processed in a timely manner
• Reviewing policy information and references company-specific claims procedures to assist insured in filing claims
• Mailing insured documentation to be signed and returned as necessary, following up to ensure documentation has been returned in a timely manner from member/customer
• Recognizing cross-sell opportunities (membership and insurance) and obtaining quote information

What We Offer

As an arenaflex team member, you'll enjoy a comprehensive benefits package, including:

• A competitive hourly rate, depending on experience and salary zone
• Eligibility for Annual Merit Increase
• Comprehensive Health benefits package, including Paid Time Off (accruals begin on first day of employment), 401(k) plan with a company match, Medical, Dental, Prescription, and Vision Coverage, Tuition Reimbursement, Life Insurance, and Flexible Spending Accounts
• Nearly 4 weeks of paid time off accrued during the first year
• Paid time off to volunteer
• Tuition reimbursement
• 401(K) plan with company match up to 7%
• Free AAA Premier Battery Membership

Requirements

To be successful in this role, you'll need:

• High school diploma or equivalent and 3+ years of increasingly complex customer service experience in an insurance environment
• Property and Casualty insurance license required
• Membership license preferred and/or ability to obtain within 90 days of employment

What We're Looking For

We're seeking a customer-focused and results-driven individual who is passionate about delivering exceptional service and driving business growth. If you're a licensed insurance professional with a strong background in customer service, we encourage you to apply.

Work Schedule

This is a full-time position, working Monday - Friday, 10 a.m. to 6 p.m. CST, with rotating Saturdays with the team. Saturday hours would be 9 a.m. to 3 p.m.

How to Apply

If you're ready to join our team and take your career to the next level, please submit your application through our website. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences. We strive to attract and retain candidates with a passion for their work and encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability, or national origin, to apply.

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