Experienced Customer Service Representative – Linthicum, MD Location

At arenaflex, we're dedicated to delivering exceptional health care experiences that put our customers at the heart of everything we do. Our purpose is clear: to bring our heart to every moment of your health, and we're looking for talented individuals like you to join our team. As a Customer Service Representative at arenaflex, you'll play a vital role in providing top-notch support to our Aetna Medicaid members and providers. You'll be the face of our organization, and we're committed to empowering you with the skills, training, and resources you need to succeed in this role.

About arenaflex

arenaflex is a leading health care company that's passionate about making a difference in people's lives. Our commitment to innovation, quality, and customer satisfaction drives everything we do. We're proud to be a part of the health care industry, and we're dedicated to delivering exceptional experiences that exceed our customers' expectations.

Our Heart At Work Behaviors

At arenaflex, we believe that our employees are the key to our success. That's why we've developed our Heart At Work Behaviors, which are designed to support our purpose and values. These behaviors include:

• Empathy: We put ourselves in our customers' shoes and strive to understand their needs and concerns.
• Collaboration: We work together as a team to achieve our goals and deliver exceptional results.
• Innovation: We're always looking for new and better ways to do things, and we encourage our employees to think creatively and outside the box.
• Accountability: We take ownership of our actions and results, and we're committed to delivering high-quality work.
• Respect: We treat our customers, colleagues, and partners with respect and dignity, and we value diversity and inclusion.

Job Summary

As a Customer Service Representative at arenaflex, you'll be responsible for providing exceptional support to our Aetna Medicaid members and providers. Your primary duties will include:

• Answering inbound calls: You'll respond to calls from members and providers, addressing their questions and concerns in a timely and professional manner.
• Providing information and assistance: You'll provide accurate and helpful information to our customers, including benefits, eligibility, services, and prior authorization requirements.
• Resolving issues: You'll work to resolve any issues or concerns that our customers may have, and you'll provide solutions that meet their needs.
• Maintaining accurate records: You'll keep accurate records of customer interactions, including calls, emails, and other correspondence.

Requirements

To be successful in this role, you'll need to have:

• High school diploma or equivalent GED: You'll need to have a high school diploma or equivalent GED to be considered for this position.
• Ability to communicate effectively: You'll need to be able to communicate effectively with our customers, both verbally and in writing.
• Strong customer service skills: You'll need to have excellent customer service skills, including empathy, patience, and a positive attitude.
• Ability to work from home: You'll need to be able to work from home and be self-sufficient, with high-speed internet connectivity and a secure service via ethernet cable.
• Ability to commute to the office: You'll need to be able to commute to the office in Linthicum, MD when unable to work from home due to prolonged technical problems.

Preferred Qualifications

While not required, we prefer candidates with:

• Experience working remotely in a call center setting: If you have experience working remotely in a call center setting, you'll be well-suited for this role.
• Experience with Medicaid and Medicare: If you have experience working with Medicaid and Medicare, you'll be able to provide more effective support to our customers.

Education

We require a high school diploma or equivalent GED for this position.

Pay Range

The typical pay range for this role is: $17.00 - $31.30 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors.

Benefits

As an arenaflex employee, you'll enjoy a comprehensive benefits package, including:

• Medical, dental, and vision benefits: We offer a range of medical, dental, and vision benefits to help you stay healthy and well.
• 401(k) retirement savings plan: Eligible employees may enroll in our 401(k) retirement savings plan, which offers a range of investment options and a company match.
• Employee Stock Purchase Plan: We offer an Employee Stock Purchase Plan, which allows eligible employees to purchase arenaflex stock at a discounted rate.
• Fully-paid term life insurance: We provide a fully-paid term life insurance plan to eligible employees, which offers a range of coverage options.
• Short-term and long-term disability benefits: We offer short-term and long-term disability benefits to eligible employees, which provide financial support in the event of an illness or injury.
• Well-being programs: We offer a range of well-being programs, including fitness classes, nutrition counseling, and stress management workshops.
• Education assistance: We offer education assistance to eligible employees, which includes tuition reimbursement and professional development opportunities.
• Free development courses: We offer a range of free development courses, which help you build new skills and advance your career.
• CVS store discount: As an arenaflex employee, you'll enjoy a discount on CVS store purchases.
• Discount programs with participating partners: We offer a range of discount programs with participating partners, which provide savings on everything from groceries to travel.

Time Off

As an arenaflex employee, you'll enjoy a range of time off benefits, including:

• Paid Time Off (PTO): You'll earn PTO, which you can use for vacation, sick leave, or other personal reasons.
• Paid holidays: We observe a range of paid holidays throughout the calendar year, including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.
• Sick time: You'll earn sick time, which you can use to care for yourself or a family member.
• Other time off: We offer a range of other time off benefits, including bereavement leave, jury duty leave, and military leave.

Application Window

We anticipate the application window for this opening will close on: 12/20/2024

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer, and we welcome applications from qualified candidates with arrest or conviction records. We're committed to diversity and inclusion, and we strive to create a workplace that's welcoming and inclusive for all employees.

How to Apply

If you're interested in this opportunity, please visit our website to apply. We look forward to hearing from you! Apply Job! Apply for this job