Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences with arenaflex

At arenaflex, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about connecting people, businesses, and things in meaningful ways. We're a place where you can share your ideas, learn, grow, and thrive in a fast-paced, dynamic environment that's always pushing the boundaries of what's possible. If you're a customer-focused sales professional who is energized by meeting sales goals, building relationships with customers, and delivering exceptional experiences, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions that power and empower how people live, work, and play. We're a company that's driven by a passion for innovation, creativity, and impact, and we're committed to making a positive difference in the world. Our team is a community of talented individuals who are dedicated to anticipating, leading, and believing in the power of listening to learn and grow. We're a place where you can be yourself, share your ideas, and make a real impact.

Your Role

As an Experienced Customer Sales and Service Representative at arenaflex, you'll be responsible for delivering exceptional customer experiences to our customers across the country. You'll be the face of our company, and you'll be the one who helps our customers stay connected to what matters most to them. Your superior sales and customer service skills, combined with your excitement for technology, will enable you to provide a truly exceptional experience for our customers.

Key Responsibilities

* Answer incoming calls from customers and respond to requests about installation, disconnection, or changes to service

• Instill confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers
• Identify customer needs and proactively offer our products and services to meet monthly sales goals and deliver an outstanding customer experience
• Investigate and resolve customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
• Respond to requests from customers about arenaflex products and services
• Verify service order accuracy and completeness and make corrections/changes as needed
• Negotiate the collection of overdue bills
• Work evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
• Manage various systems and work tools while engaging on the phone with customers

What We're Looking For

* A true consultative salesperson who is energized by meeting sales goals and building relationships with customers

• Someone who takes a deep interest in learning about customers, business challenges, and industry trends
• A fast-paced and urgent environment is not a problem for you, and you're comfortable juggling multiple priorities
• Empathy and communication skills that make it possible to diffuse sensitive situations
• A real ownership of customer concerns, and a drive to provide exceptional customer service
• While you drive to meet your daily sales goals, you'll help our customers stay connected to what matters most to them

Even Better If You Have

* A related Associate Degree or 2+ years' relevant experience

• Customer Service call center experience
• Previous collections experience
• Experience with selling products and services
• Customer service skills
• Demonstrated ability to communicate with detail and precision

What We Offer

* A competitive compensation package that includes a base salary and incentives

• A comprehensive benefits package that includes health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance
• A collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging
• Opportunities for career growth and development, including training and education programs
• A dynamic and fast-paced work environment that's always pushing the boundaries of what's possible

Work Environment

* This is a remote role, and you'll work from home with occasional in-person trainings and meetings

• You'll be required to work evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
• You must live within 75 miles of the current reporting location for the life of the contract

Equal Employment Opportunity

* We're proud to be an equal opportunity employer, and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status

• We're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging
• We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best

How to Apply

If you're a customer-focused sales professional who is passionate about delivering exceptional experiences, we want to hear from you! Please apply to this role by clicking on the link below. We can't wait to hear from you and learn more about your qualifications and experience. Apply Job! Apply for this job