Experienced Retail Customer Service Associate – Print, Signs & Graphics, and Shipping Expert
At arenaflex, we're dedicated to delivering exceptional customer experiences and providing top-notch services to our clients. As an Experienced Retail Customer Service Associate, you'll play a vital role in driving our success by delivering outstanding customer service, utilizing consultative skills to anticipate customer needs, and providing solutions to meet their expectations. If you're passionate about delivering exceptional customer experiences and have a knack for providing expert advice on print, signs & graphics, and shipping services, we want to hear from you!
About arenaflex
arenaflex is a leading provider of business services, including print, signs & graphics, and shipping solutions. We're committed to delivering market-leading customer experiences, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Our team is passionate about providing exceptional service, and we're looking for like-minded individuals to join our ranks.
Key Responsibilities
As an Experienced Retail Customer Service Associate, you'll be responsible for:
- Delivering exceptional customer experiences by utilizing consultative skills to anticipate customer needs and provide solutions to meet their expectations
- Providing expert advice on print, signs & graphics, and shipping services to customers
- Taking complex customer orders using order systems and providing accurate pricing information
- Assembling parcels and preparing goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
- Setting up and operating printing, binding, and other related equipment using customer-supplied original media and documents
- Maintaining a safe, clean, and orderly retail store environment
- Ensuring confidentiality of customer data and careful handling of documents, media, and packages
- Processing financial transactions using a Point of Sale terminal (POS), including handling cash and making change
- Cleaning, repairing, and stocking all retail store printing and shipping equipment and supplies to provide optimal performance and availability
- Staying current on retail store merchandising materials and ensuring proper display of all retail area product and signage
- Taking preemptive action to prevent errors and waste
- Completing required financial paperwork and may assist with financial reporting, including daily sales, close-outs, and bank deposits
- Following arenaflex standard operating procedures as well as adhering to legal, HR, safety, customer service, and security policies and procedures
Essential Functions
* Ability to stand during entire shift, excluding meal and rest periods
- Ability to move and lift 55 pounds
- Ability, on a consistent basis, to bend/twist at the waist and knees
- Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
- Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
- Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
- Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
- Ability, on a consistent basis, to work with minimal supervision
- Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the arenaflex business
Minimum Qualifications and Requirements
* High school diploma or equivalent education
- 6+ months of specialized experience
- Excellent verbal and written communication skills
Preferred Qualifications
* Experience in a retail or customer service environment
- Knowledge of print, signs & graphics, and shipping services
- Ability to work in a fast-paced environment and adapt to changing situations
- Strong problem-solving and analytical skills
- Ability to work effectively in a team environment
Compensation and Benefits
* Competitive hourly rate: $16.00 - $18.80/Hr
- Opportunities for career growth and professional development
- Comprehensive benefits package, including health, vision, and dental insurance, retirement, and tuition reimbursement
- Paid time off and holidays
- Recognition and rewards for outstanding performance
Work Environment and Culture
* arenaflex is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing.
- arenaflex will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested.
- arenaflex is committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees.
How to Apply
If you're passionate about delivering exceptional customer experiences and have a knack for providing expert advice on print, signs & graphics, and shipping services, we want to hear from you! Apply now by clicking the link below: Apply Job! We can't wait to hear from you and explore how you can join our team at arenaflex! Apply for this job