Experienced Virtual Customer Care Representative – Community Management and Customer Relations

At arenaflex, we're dedicated to making an impact and creating an extraordinary experience for our Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service. As a leading homebuilder, we've been recognized as a Fortune 500 company and consistently ranked among the top homebuilders in the United States. We're now seeking an experienced Virtual Customer Care Representative to join our team and help us deliver exceptional customer experiences.

About arenaflex

arenaflex is a nation's leading homebuilder, committed to making a difference in the lives of our Homeowners, Communities, and Associates. We're passionate about building quality homes, giving back to the communities we serve, and fostering a culture of opportunity and growth for our Associates. Our mission is to create an extraordinary experience for everyone we touch, and we're looking for talented individuals like you to help us achieve this goal.

Your Responsibilities on the Team

As a Virtual Customer Care Representative, you'll play a critical role in managing and overseeing homes under warranty in assigned community(s). Your responsibilities will include:

• Promoting, facilitating, and fostering positive working relationships with Lennar customers and trade partners
• Regularly exercising sound judgment and discretion when working with homeowners and trade partners
• Managing daily trade partner activities in accordance with job schedules and business partner scopes of work as they relate to customer relations
• Approving trade partner invoices upon satisfactory completion of the job, not to exceed $1,250
• Proactively remedying any trade partner scheduling, communication, or payment related issues
• Ability to understand manufacturer recommendations for use and application of their products
• Supervising and/or conducting pre-closing meetings, Demonstrations, Celebrations, and 30-day post-close visits
• Reviewing and certifying the completion of each home within their community
• Managing, supervising, and directing all aspects of customer relations for an assigned community
• Conducting field meetings with trade partners, construction staff, and sales staff as needed
• Being an expert in the community and surrounding area, including knowledge of HOA fees and rules, schools, restaurants, shopping, etc.
• Supervising, reviewing, and resolving the condition of their community, including entry features, road and pond maintenance, common areas, model centers, and signage

Requirements

To be successful in this role, you'll need:

• A High School Diploma or equivalent required, or equivalent work experience
• A Bachelor's degree in a related field preferred
• Minimum 3 years of experience in directing, coordinating, and supervising work, particularly in a customer-facing role with a homebuilder
• A valid Driver's License with a good driving record
• Valid auto insurance coverage
• Advanced knowledge of scheduling, budgeting, and document management
• Ability to read and interpret blueprints
• Computer literacy and proficiency in MS Office products (Word and Excel)
• Excellent follow-up, communication (written and verbal), and time management skills

Contacts

As a Virtual Customer Care Representative, you'll have daily interaction with various division personnel, outside agencies, business partners, consultants, and homeowners.

Physical & Office/Site Presence Requirements

You'll need to be able to:

• Work in excess of eight hours per day
• Operate a motor vehicle
• Climb stairs/ladders
• Bend, stoop, reach, lift, move, and/or carry equipment that may be in excess of 50 pounds
• Occasionally operate construction equipment
• Sit at a computer monitor for extended periods of time to complete paperwork, meet with building partners, and receive/return phone messages
• Work in a construction environment under all weather conditions
• Have finger dexterity to operate a computer keyboard and calculator

Life at arenaflex

At arenaflex, we're committed to fostering a supportive and enriching environment for our Associates. We offer a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to:

• Robust health insurance plans, including Medical, Dental, and Vision coverage
• A 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%
• Paid Parental Leave and an Associate Assistance Plan
• An Education Assistance Program and up to $30,000 in Adoption Assistance
• Up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies
• A New Hire Referral Bonus Program
• Significant Home Purchase Discounts
• Unique opportunities such as the Everyone's Included Day

We believe in investing in our Associates, empowering them to thrive both personally and professionally. arenaflex is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

Join the arenaflex Team

If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic team that's making a difference in the lives of our Homeowners, Communities, and Associates, we encourage you to apply for this exciting opportunity. Visit our website to learn more about our company culture and benefits, and don't forget to connect with us on social media to stay up-to-date on the latest job opportunities. Apply Now! Apply for this job