Experienced Customer Service Representative – Remote Opportunity with arenaflex

Job Title:

Experienced Customer Service Representative – Remote Opportunity with arenaflex

Job Summary:

arenaflex, a global leader in electrical and digital building infrastructures, is seeking an experienced Customer Service Representative to join our Data Power & Control Division. As a key member of our remote team, you will be responsible for providing exceptional customer service, processing orders, and utilizing product knowledge to improve sales and maintain customer satisfaction. If you have a passion for delivering outstanding customer experiences, are highly organized, and possess excellent communication skills, we encourage you to apply for this exciting opportunity.

About arenaflex:

Representing over 150 years of innovation, arenaflex is the global specialist in electrical and digital building infrastructures. Our purpose is to improve lives by transforming the spaces where people live, work, and meet with electrical and digital infrastructures and connected solutions that are simple, innovative, and sustainable. Every day, over 39,000 arenaflex employees work hard to enhance the buildings of tomorrow. arenaflex is a global, publicly traded company listed on the Euronext (arenaflex SA EPA: LR) with revenue of €7 billion, and products sold in 180 countries.

About arenaflex North and Central America:

arenaflex North and Central America (arenaflex NCA) employs over 6,500 associates in 50 locations, working across six divisions/sectors: Audio Visual, Building Controls Systems, Data Power and Controls, Electrical Wiring Systems, and Lighting. We hold a leading position in every North American market we serve and focus on exceeding our customers' needs within the commercial, residential, and industrial industries. arenaflex NCA offers comprehensive medical, dental, and vision coverage, as well as distinctive benefits like a high employer 401K match, above-benchmark paid maternity and parental leave, paid time off to volunteer, and an active/growing Employee Resource Group network.

About arenaflex's Data Center Power and Control Division:

The industry-leading brands of Approved Networks, Ortronics, Raritan, Server Technology, and Starline empower arenaflex's Data, Power & Control to produce innovative solutions for data centers, building networks, and facility infrastructures. Our division designs, manufactures, and markets world-class products for a more productive and sustainable future. The exceptional reliability of our technologies results from decades of proven performance and a dedication to research and development.

Key Responsibilities:

* Using professional written and verbal communications via phone, fax, or email, processes orders received by mail, telephone, fax, EDI, and/or through personal customer contact. Provides pricing, availability, and schedule information within established guidelines.

• Researches and obtains resolution of a variety of customer inquiries. Expedites the delivery of selected orders. Tracks order activity and alerts appropriate staff of any potential delivery problems. Services as a communication link between customers and sales staff to assure responsiveness.
• Fosters open communication internally and externally and champions creative change to improve processing and service levels. Provides guidance and assistance to new or less experienced staff.
• Performs other similar and related duties as required.

Required Skills:

* A.S. degree in business or related field or equivalent combination of education and experience.

• Experience with manufacturing or electrical industry required.
• Minimum of three years' experience in a successful customer environment/position.
• Experience with Salesforce, preferred.
• Strong organizational and time management skills, close attention to detail, and ability to effectively handle multiple priorities.
• Ability to work in a high-volume, fast-paced environment.
• Strong computer skills, proficient with word processing, spreadsheet, and presentation software, email, and meeting management software.
• Ability to use the internet and web-based resources efficiently and effectively.
• Must be proficient with mainframe order entry application, with demonstrated ability to type 50 w.p.m. with 100% accuracy.
• Highly collaborative and able to work in a team-based environment.
• Demonstrated exceptional customer service skills and a strong customer orientation.
• Excellent verbal and written communication skills and ability to communicate effectively across all levels of the organization.
• Ability to give and receive detailed/complex information in an understandable way.
• Presentation and training experience is a plus.

Essential Qualifications:

* Experience with manufacturing or electrical industry, required.

• Experience collaborating with sales required, exposure to Salesforce preferred.
• Strong analytical skills and ability to identify trends and establish proactive corrective actions.

Preferred Qualifications:

* Experience in Data Centers and extensive product knowledge is a plus, but not required.

• Presentation and training experience is a plus.

Work Environment and Company Culture:

* Remote work opportunity with flexible scheduling.

• Collaborative and dynamic team environment.
• Opportunities for professional growth and development.
• Comprehensive benefits package, including medical, dental, and vision coverage, 401K match, paid maternity and parental leave, paid time off to volunteer, and an active/growing Employee Resource Group network.

Compensation and Benefits:

* Salary range: $38,000 - $48,000.

• Comprehensive benefits package, including medical, dental, and vision coverage, 401K match, paid maternity and parental leave, paid time off to volunteer, and an active/growing Employee Resource Group network.

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Equal Opportunity Employer:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

Contact Information:

To apply, please visit [insert link to application portal]. If you have any questions or would like more information, please contact us at [insert contact email or phone number]. Apply for this job