Experienced Remote Customer Service Representative – Health Insurance Enrollment and Support

At arenaflex, we're on a mission to revolutionize the way people find and enroll in health insurance. As a Remote Customer Service Representative, you'll play a vital role in delivering an exceptional customer experience and helping us achieve our vision. We're looking for reliable, dedicated, and self-driven individuals who are passionate about making a difference in people's lives.

About arenaflex

arenaflex is a leading provider of cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. Our innovative platform empowers millions of consumers across the country to make informed health plan decisions. With a strong commitment to building a positive and motivating work environment, we're proud to offer a collaborative and supportive team culture that fosters growth and development.

Join our Elite Team

As a Remote Customer Service Representative, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences. You'll work closely with our customers to understand their needs, provide technical support, and help them navigate the complexities of health insurance enrollment. Our team is dedicated to making a positive impact on people's lives, and we're looking for like-minded individuals to join us on this journey.

Key Responsibilities

* Handle inbound and outbound calls, delivering a high level of customer service experience consistently

• Manage customer accounts, provide technical support, and resolve issues in a timely and professional manner
• Enter application data accurately and efficiently
• Respond to online chat inquiries as assigned
• Interpret and follow defined procedures and policies, using creative problem-solving skills to resolve complex issues
• Demonstrate flexibility and adaptability in response to changing projects and updates
• Manage time and tasks effectively, prioritizing multiple responsibilities and meeting deadlines
• Participate in extensive self-study, training, and testing, with eligibility to proceed through training and certifications dependent on passing required exams
• Adhere to regulated guidelines for communications via all channels

Essential Qualifications

* Moderate to advanced computer skills, with a high level of comfort learning new technology

• High level of professionalism, with excellent verbal and written communication skills
• Comfortable working from home, with a dedicated, private, and secure workspace
• Self-motivated and success-driven, with a strong commitment to delivering exceptional customer experiences
• Ability to commit to full attendance during the 3-week training period
• Willingness to complete a background check and health screening
• Cable/fiber broadband internet with a hard-wired Ethernet connection (not compatible with mobile internet service providers or satellite)

Preferred Experience

* Previous experience in customer support or technical support roles

• Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
• Previous experience in a call center environment
• Familiarity with CRM systems and practices
• Spanish bilingual skills, a plus

What We Offer

* Paid training and development opportunities

• Full-time, seasonal temp-to-permanent roles with performance and attendance-based incentives
• The convenience of working from home, with a collaborative and supportive team environment
• 401K match and individual coverage HRA (ICHRA)
• Paid time off (PTO)
• Opportunities for career growth and advancement in a dynamic and innovative company

Compensation Details

* Base pay: $14.50 per hour

• Enhanced rate: $16.00 per hour contingent on weekly attendance and performance
• Spanish bilingual base pay: $15.50 per hour
• Spanish bilingual enhanced rate: $17.00 per hour contingent on weekly attendance and performance

How to Apply

If you're passionate about delivering exceptional customer experiences and making a positive impact on people's lives, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our mission to revolutionize the way people find and enroll in health insurance. Apply for this job