Experienced Customer Support Representative | Fully Remote USA
Are you passionate about delivering exceptional customer experiences and making a lasting impact on the lives of others? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we want to hear from you! arenaflex is seeking a highly motivated and customer-obsessed Customer Support Representative to join our team of innovative and customer-obsessed professionals.
About arenaflex
arenaflex is the talent experience leader, accelerating the way organizations discover, engage, assess, and hire the best talent. Our cutting-edge text-enabled end-to-end talent experience platform includes video interviewing, assessments, and conversational AI, connecting companies and candidates anytime, anywhere. With over 30 million video interviews and 200 million chat-based candidate engagements under our belt, we're proud to have hosted over 800 pioneering customers around the globe. At arenaflex, we're relentlessly focused on developing fair and objective hiring solutions to help our customers and their candidates. We're committed to building a diverse and inclusive culture based on a foundation of respect and inclusion, and we strive to embody this same focus when we hire for our own team.
Job Description
Job Type:
Full-time
Location:
Must be located in the US
Citizenship:
Must be a US Citizen
Hourly Rate:
Starting at $18.25 This is an exciting opportunity for an early career professional to join our award-winning Customer Support Team and grow within the business. As a Customer Support Representative, you'll be the front-line of the arenaflex experience for interviewing candidates and customers alike. You'll exhibit a passion for providing the best possible customer experience through each interaction and strive to always be improving.
Key Responsibilities:
* Resolve customer and candidate issues via phone, email, and chat
- Complete projects assigned by the support manager
- Identify, research, and resolve customer issues using the arenaflex system
- Follow-up on customer inquiries not immediately resolved
- Complete call logs and reports
- Recognize, document, and alert the supervisor of trends/ issues in customer calls
- Recommend process improvements
- Nights or weekend hours might be required depending on shift
- Be an expert in the arenaflex platform and help our customers and their candidates understand the value of our technology
- Document and manage your cases for each Support interaction you have
- Recognize, document, and alert leadership of trends in contacts and ongoing issues
- Identify and communicate support process and product improvements
- Delight each of your contacts with positive and encouraging interactions
Qualifications:
* Excellent interpersonal communication skills
- Positive attitude and drive to always be improving
- Expert reading and writing skills
- Proficient with technology, able to learn how to troubleshoot technical issues while navigating multiple systems
- 2+ years experience in a customer service role; experience in a technical support role is a plus
- Strong problem-solving skills and ability to be resourceful
- Experience with Salesforce or another CRM preferred
- Experience communicating with customers preferred
- Flexible schedule (we provide 24/7 customer support)
Why Join arenaflex?
* Competitive hourly rate starting at $18.25
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Flexible schedule with 24/7 customer support
- Comprehensive benefits package (including health, dental, and vision insurance)
- Generous paid time off and holidays
- Access to cutting-edge technology and tools
- Recognition and rewards for outstanding performance
Equal Opportunity Employer
arenaflex is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected under the law. arenaflex is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.
How to Apply
If you're passionate about delivering exceptional customer experiences and making a lasting impact on the lives of others, we want to hear from you! Apply now to join our team of innovative and customer-obsessed professionals. Apply Job! Apply for this job