Experienced Full Stack Customer Service Representative – Health Insurance Enrollment Support

At arenaflex, we're revolutionizing the way people find and enroll in health insurance. As a Remote Customer Service Representative, you'll be a vital part of our elite team, delivering an exceptional customer experience and helping us make a meaningful impact in the lives of millions of Americans. We're committed to building a motivating and positive work environment, even in a remote setting, and we're excited to welcome self-driven, dedicated, and reliable individuals to join our team.

About arenaflex

arenaflex is a leading provider of cloud-based enrollment tools that empower consumers, brokers, insurers, and state agencies to make informed health plan decisions. With the largest state-based marketplace footprint, we're dedicated to simplifying the health insurance enrollment process and providing innovative solutions to the complex challenges facing our communities. Our consumer-friendly interface and decision support tools have empowered millions of consumers across the country to make better health plan decisions, and we're just getting started.

Join Our Team

As a Remote Customer Service Representative, you'll be responsible for delivering an exceptional customer experience, managing customer accounts, and providing technical support. You'll be part of a collaborative and supportive team environment, working from the comfort of your own home. We're committed to building a positive and motivating work environment, even in a remote setting, and we're excited to welcome self-driven, dedicated, and reliable individuals to join our team.

Key Responsibilities

* Inbound and outbound calls to deliver an exceptional customer experience

• Manage customer accounts and provide technical support
• Application data entry and online chat inquiries as assigned
• Interpret and follow defined procedures and policies
• Creative problem-solving skills to resolve complex customer issues
• Flexibility and adaptability to changing projects and updates
• Time and task management (multitasking and task prioritization)
• Extensive self-study, training, and testing to ensure eligibility for certifications
• Adhere to regulated guidelines for communications via all channels

Essential Qualifications

* Moderate to advanced computer skills

• High level of comfort learning new technology
• High level of professionalism
• Excellent verbal and written communication skills
• Comfortable working from home
• Self-motivated and success-driven

Preferred Experience

* Previous experience in customer support or technical support role

• Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
• Previous experience in a Call Center
• Familiarity with CRM systems and practices
• Spanish Bilingual, a plus

What We Offer

* Paid Training to ensure your success in the role

• Full-Time, Seasonal temp-to-permanent roles with opportunities for growth and development
• Performance and attendance-based incentives, in addition to the base pay
• The convenience of working from home with a dedicated and private workspace
• Collaborative and supportive team environment
• 401K Match to help you plan for your future
• Individual Coverage HRA (ICHRA) to provide you with comprehensive health insurance coverage
• Paid time off (PTO) to recharge and refocus

Compensation Details

* Base Pay: $14.50 per hour

• Enhanced Rate: $16.00 per hour contingent on weekly attendance and performance
• Spanish Bilingual Base Pay: $15.50 per hour
• Spanish Bilingual Enhanced Rate: $17.00 per hour contingent on weekly attendance and performance

Requirements

* 18 years of age or older

• Minimum Internet Speed of 35 mb/s
• Dedicated, private, and secure workspace
• Personal laptop or desktop computer required for the Training Period
• Commit to full attendance during the 3-week Training period
• Complete a background check and health screening
• Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required
• NOT Compatible: Mobile Internet Service Providers and Satellite

Work Environment and Culture

At arenaflex, we're committed to building a positive and motivating work environment, even in a remote setting. We believe in the importance of collaboration, communication, and teamwork, and we're dedicated to providing our employees with the tools and resources they need to succeed. Our team is passionate about making a meaningful impact in the lives of millions of Americans, and we're excited to welcome self-driven, dedicated, and reliable individuals to join our team.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and values, and to submit your application. We can't wait to hear from you! Apply Now! Apply for this job