Experienced Full Stack Customer Service Representative – Work from Home in Tennessee at arenaflex
As a global leader in communications and technology, arenaflex is revolutionizing the way people connect and interact with each other. We're seeking an experienced and passionate Customer Service Representative to join our team and become the voice of arenaflex. If you're a customer service enthusiast with a knack for creative problem-solving and a passion for delivering exceptional experiences, we'd love to hear from you!
About arenaflex
arenaflex is a global leader in communications and technology, providing innovative solutions to connect people, businesses, and communities. Our mission is to empower people to live, work, and thrive in a connected world. With a rich history of innovation and a commitment to customer satisfaction, arenaflex is the perfect place to launch or grow your career.
Job Summary
As a Customer Service Representative at arenaflex, you'll be the face of our company, providing exceptional customer experiences and driving sales growth through consultative selling. You'll work from the comfort of your own home, using our cutting-edge technology to connect with customers and resolve their issues. If you're a people person with a passion for delivering outstanding customer service, we want to hear from you!
Key Responsibilities
* Handle customer service calls ranging from billing and payments to plan changes and upgrades
* Use creative problem-solving skills to address complex customer questions and concerns
* Navigate between multiple tools and systems to update customer accounts and maintain records
* Provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services
* Meet monthly sales goals and deliver an outstanding customer experience
* Instill confidence and loyalty in customers through thoughtful listening and expert knowledge of arenaflex's products and services
* Resolve complex customer issues virtually using various tools and resources
* Simplify the explanation of customer bills, rate plans, and features of arenaflex's products and services
* Perform basic troubleshooting on both products and services
* Work a set schedule including breaks, lunches, and scheduled open time to ensure availability to answer customer calls and provide exceptional service
What You Can Look Forward To
* Competitive hourly rate of $15.54 - $17.36, with additional compensation up to $3,000 if all sales goals and performance expectations are met
* Opportunities to earn up to $72,114 per year as a top seller
* Amazing perks and benefits, including:
+ Medical/Dental/Vision coverage
+ 401(k) plan
+ Tuition reimbursement program
+ Paid Time off and holidays
+ Sick leave
+ Paid Parental Leave
+ Adoption Reimbursement
+ Disability Benefits (short term and long term)
+ Life and Accidental Death Insurance
+ Supplemental benefit programs: critical illness, accident hospital indemnity/group legal
+ Employee Assistance Programs (EAP)
+ Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available), and arenaflex phone
* Career growth opportunities and training on the latest technology, devices, and products and services
* A dynamic and supportive work environment with a team of passionate and dedicated professionals
Requirements
* Call center or customer service experience
* Flexibility to work any schedule during hours of operation is essential
* Specific job assignments may require day, evening, weekend, or holiday hours
* Occasional overtime may be required
* Verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
* Ability to work independently and as part of a team
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment and meet sales goals and performance expectations
Work from Home Requirements
* You will need verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
* Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.)
* You will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
* You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
Career Growth Opportunities
* arenaflex offers a range of career growth opportunities, including training on the latest technology, devices, and products and services
* You'll have the chance to round out your experience and develop new skills, preparing you for future leadership roles
* arenaflex is committed to helping you achieve your career goals and providing a supportive and dynamic work environment
Join the arenaflex Team
If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you! Apply now to become a part of the arenaflex team and start your journey to a rewarding and challenging career.