Experienced Call Center Representative – Data Entry and Customer Service

Join arenaflex, a leading healthcare and retail organization, in shaping the future of patient care and community well-being. As an Experienced Call Center Representative at arenaflex, you will play a vital role in delivering exceptional customer service and data entry expertise to our patients and healthcare professionals. With a strong focus on patient-centric care and community engagement, we are seeking a highly motivated and detail-oriented individual to join our team.

About arenaflex

arenaflex is a pioneering healthcare and retail organization, committed to making a positive impact on people's lives through better health and well-being. With a legacy of over a century, we have grown to become one of the largest retail pharmacy chains in the United States, serving nearly 10 million customers every day. Our mission is to provide an omnichannel experience, combining physical and digital platforms to deliver exceptional products and services to our communities.

Work Environment and Culture

As a member of our arenaflex team, you will be part of a dynamic and supportive environment that values innovation, collaboration, and customer satisfaction. Our remote work setup allows for flexibility and work-life balance, while our comprehensive training programs will equip you with the skills and knowledge necessary to excel in your role.

Key Responsibilities

* Utilize arenaflex's remedy information entry methodology and rules to process new patient enrollments by entering information into our suitable system.

• Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
• Investigate missing medication data, decipher clinical abbreviations (SIG codes), and resolve all data entry-related exceptions.
• Handle correspondence with patients (inbound calls, visits, messages) and resolve outbound decisions to prescribers and patients on a case-by-case basis.
• Resolve Out-of-Scope (OOS) issues by reviewing, collecting data, making recommendations, and resubmitting for processing as per individual arrangement requirements.
• Make phone calls to healthcare providers and others to acquire data, obtain supersede endorsement, or resolve OOS issues.
• Provide support to pharmacists, both in-office and remotely, and identify and escalate issues to senior-level staff as necessary.
• Obtain a dynamic pharmacist license or certification within the initial 90 days and maintain an active pharmacist license or certification.

Essential Qualifications

* High school diploma or equivalent (GED).

• Basic computer skills (e.g., starting and closing the computer, using the mouse to point and click, starting and closing programs, switching between programs, saving files, printing documents, and accessing data online).
• Basic web browsing skills (e.g., opening a browser, typing URLs in the address bar, using a search engine, bookmarking a website, navigating using back/forward/stop buttons, and completing online forms).
• Intermediate-level keyboarding skills (at least 25 WPM, typing by memory, organizing files).
• Ability to communicate in writing and verbally.
• 18 years old or older.

Preferred Qualifications

* At least 1 year of pharmacy experience in a retail or call center environment.

• At least 1.5 years as a pharmacy technician with a declaration/enrollment by the state as conceded by the State Board for Pharmacies or widely recognized certification agency.
• Experience providing customer service to internal and external clients, including meeting quality standards for services, and assessment of customer satisfaction.
• Intermediate to advanced-level keyboarding skills (at least 35 WPM, typing by memory, organizing files).
• Familiarity with Spanish and English.

Career Growth Opportunities and Learning Benefits

As a member of our arenaflex team, you will have access to comprehensive training programs, career development opportunities, and a supportive work environment that encourages growth and learning. Our commitment to employee development ensures that you will have the skills and knowledge necessary to excel in your role and advance in your career.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a salary range of $25-$35 per hour, depending on experience. Our comprehensive benefits package includes health, dental, and vision insurance, 401(k) matching, and paid time off. We also offer a range of perks, including flexible work arrangements, professional development opportunities, and a supportive work environment.

How to Apply

If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service and data entry expertise, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. Join arenaflex today and be part of a dynamic team that is shaping the future of patient care and community well-being. Apply for this job