Experienced Customer Education & Advocacy Program Specialist – Scaling Learning Programs for arenaflex

At arenaflex, we're on a mission to revolutionize the way we interact with our customers, putting their needs at the forefront of everything we do. With over 35 million users, our Customer Education & Advocacy team is at the forefront of supporting our customers on their journey with arenaflex. We build learning programs that boost adoption, create better developers, and simplify our customers' journey. If you're passionate about operations, have a knack for program management, and are looking for a fast-paced environment to succeed in, we want to hear from you.

The Opportunity

arenaflex is seeking a Program Manager for the Customer Education & Advocacy team to help us scale our fast-growing programs. As a key member of our team, you will be responsible for building and maintaining our project management tool via Airtable, helping coordinate logistics for our instructor-led training program & voice of the customer events, and handling day-to-day logistics for Academy & Advocacy support. If you have extensive experience with program management and are looking for a challenging role that will help you grow professionally, we encourage you to apply.

What You'll Do

As a Customer Education & Advocacy Program Specialist, you will play a critical role in ensuring the success of our programs. Your responsibilities will include: ### Cross-Functional Collaboration

• Serve as a liaison between external partners and internal teams, including Customer Success Managers (CSMs), product, data, and sales enablement teams, ensuring timely and effective communication across all channels.
• Collaborate with cross-functional teams to identify opportunities for process improvements and implement changes to increase efficiency.

### Program Management

• Build, maintain, and optimize our Airtable program management dashboard, ensuring that all project details are organized, accessible, and up-to-date.
• Develop and implement project management best practices to ensure the successful delivery of programs.

### Event Coordination

• Work closely with Advocacy and Academy program leads to coordinate logistics for both in-person and virtual events, including scheduling, venue booking, vendor management, and attendee communications.
• Ensure that all events are well-planned, executed, and evaluated to meet the needs of our customers.

### Communication & Documentation

• Draft and distribute communications for program updates, event invitations, and internal briefings.
• Create and maintain comprehensive documentation for all ongoing projects and processes.

### Customer Support

• Provide day-to-day support for our Academy users via Zendesk, troubleshooting issues, answering inquiries, and escalating complex problems as needed.
• Ensure that all customer inquiries are responded to in a timely and professional manner.

### Voice of the Customer

• Support the Voice of the Customer (VoC) program by helping to gather, analyze, and act on customer feedback to drive continuous improvement in our offerings.
• Collaborate with cross-functional teams to implement changes based on customer feedback.

### Process Improvement

• Identify opportunities to streamline operations and improve the efficiency of our programs.
• Proactively suggest and implement process improvements to increase efficiency and effectiveness.

About You

We're looking for a highly motivated and organized individual with a passion for program management and a knack for operations. If you have:

• 3-5 years minimum experience in project management and scaling programs
• Proficiency in building, maintaining, and optimizing workflows and dashboards within Airtable or similar project management tools
• Excellent verbal and written communication skills and ability to answer questions in Zendesk to support programs
• Ability to identify and implement process changes to increase efficiency across multiple programs
• Capable of adapting to changing priorities and working in a fast-paced, dynamic environment
• Strong time management skills with the ability to prioritize tasks and manage multiple responsibilities efficiently

Our Values

At arenaflex, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.

What Else?

This role is based remotely in the San Francisco Bay or NYC area preferably, and the reasonably estimated salary for this role ranges from $89,250 to $105,000, plus a competitive equity package. Actual compensation is based on the candidate's skills, qualifications, and experience. In addition to our pay-on-performance philosophy, we offer a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, potential spot awards, and a monthly lunch stipend.

Equal Opportunity

arenaflex is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. arenaflex does not accept unsolicited headhunter and agency resumes. arenaflex will not pay fees to any third-party agency or company that does not have a signed agreement with arenaflex. Postman will consider for employment qualified applicants with arrest and conviction records where directed under applicable law, such as pursuant to the San Francisco Fair Chance Ordinance. If you're passionate about program management, have a knack for operations, and are looking for a fast-paced environment to succeed in, we want to hear from you. Apply now to join our team and help us scale our fast-growing programs! Apply for this job