Experienced Customer Service Representative - arenaflex Eagle County Regional Airport
At arenaflex, we're not just a leading mobility company - we're a team of passionate individuals dedicated to delivering exceptional customer experiences. With a shared vision to become the world's best and most trusted mobility company, we're always looking for talented individuals to join our team. If you're a customer-focused professional with a passion for delivering top-notch service, we want to hear from you!
About arenaflex
arenaflex is the largest and fastest-growing privately owned automotive rental and leasing company in North America. With a commitment to excellence and a passion for innovation, we've been named one of the top places to work. Our team is driven by a shared vision to revolutionize the way people move, and we're always looking for talented individuals to join our journey.
Job Summary
We're seeking an experienced Customer Service Representative to join our team at the Eagle County Regional Airport location. As a Customer Service Representative, you'll be the face of arenaflex, providing exceptional customer service to both internal and external customers. You'll gain knowledge through local training and hands-on experience, supporting your branch and rental needs, and acting as a rental back-up in a large home city branch or airport location.
Key Responsibilities
* Provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs.
- Gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up.
- Meet and greet customers in a friendly and timely manner.
- Provide directions and general assistance.
- Assist to assess condition of rental upon return.
- Process returns, check-ins, and exit kiosk transactions.
- Effectively market the company while picking up customers up and/or dropping off customers in a safe and courteous manner and assisting customers as needed.
- Understand and communicate rental terms and conditions, vehicle features, and other services.
- May sell optional protection products, upgrades, fuel options, and other additional equipment.
- Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance.
- Clean vehicle interior and exterior by hand or by operating washing equipment when needed.
- Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing.
- Perform miscellaneous and backup duties job-related duties as assigned.
Available Schedule
* Monday: 12:30PM - 9:00PM
- Tuesday: 12:30PM - 9:00PM
- Wednesday: 12:30PM - 9:00PM
- Thursday: 12:30PM - 9:00PM
- Friday: 12:30PM - 9:00PM
- Saturday: OFF
- Sunday: OFF
Benefits and Perks
* Paid time off
- Employee rental car discounts
- Retirement savings plan including 401k with matching profit sharing
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Training and development
- Bonus incentives
- Take incoming calls - reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops, and other vendors
- Manage outgoing calls for callback management, A/Rs, and miscellaneous calls as assigned
Essential Qualifications
* Must be at least 18 years of age
- Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
- No drug or alcohol related conviction on driving record in the past 5 years
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- Must have at least 6 months customer service experience in a fast-paced environment
- Must have worked 12 (twelve) months or more at most recent employer
- Experience working late nights preferred
Preferred Qualifications
* Previous experience in a customer-facing role
- Knowledge of rental car industry and processes
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Basic computer skills and knowledge of Microsoft Office
Skills and Competencies
* Excellent customer service skills
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Basic computer skills and knowledge of Microsoft Office
- Ability to lift up to 25 pounds and stand for long periods of time
- Ability to work in a team environment and provide support to colleagues as needed
Career Growth Opportunities and Learning Benefits
* Opportunities for career advancement and professional growth
- Comprehensive training and development programs
- Mentorship and coaching from experienced colleagues
- Opportunities for advancement to leadership roles
- Access to industry-leading technology and tools
Work Environment and Company Culture
* Our team is passionate about delivering exceptional customer experiences and is committed to excellence in everything we do.
- We're a fast-paced and dynamic environment that requires flexibility and adaptability.
- We're committed to creating a positive and inclusive work environment that values diversity and promotes equality.
- We offer a comprehensive benefits package and competitive compensation to ensure our employees are valued and supported.
Compensation and Benefits
* Competitive hourly rate up to $23.50
- Comprehensive benefits package including health, dental, and vision insurance
- Retirement savings plan including 401k with matching profit sharing
- Paid time off and holidays
- Employee rental car discounts
- Bonus incentives and opportunities for advancement
How to Apply
If you're a customer-focused professional with a passion for delivering top-notch service, we want to hear from you! Apply now to join our team at arenaflex Eagle County Regional Airport. Apply Job! Apply for this job