Mental Health Temporary Customer Service Representative (Remote) at arenaflex

Job Summary:

Join arenaflex, a leading healthcare company, as a Mental Health Temporary Customer Service Representative (Remote) and play a vital role in delivering exceptional patient experiences. As a key member of our remote team, you will be responsible for coordinating testing services, working with healthcare providers, insurance companies, and patients to ensure accurate and timely testing. If you're passionate about providing top-notch customer service, have excellent communication skills, and enjoy working in a dynamic environment, we encourage you to apply.

About arenaflex:

arenaflex is a global healthcare company dedicated to improving patient outcomes through innovative testing and diagnostic solutions. Our team of dedicated professionals is committed to delivering exceptional patient experiences, and we're looking for like-minded individuals to join our remote team. As a Mental Health Temporary Customer Service Representative, you will be part of a dynamic team that values diversity, inclusion, and collaboration.

Key Responsibilities:

As a Mental Health Temporary Customer Service Representative (Remote), you will be responsible for:

• Coordinating testing services for patients by reviewing test request forms and additional documentation submitted with a patient specimen to ensure accurate and timely testing.
• Working with healthcare providers to complete the required documentation and sample submission.
• Working with insurance companies to secure the highest possible coverage for patients.
• Communicating with patients to explain insurance coverage benefits and test information, including process and turnaround time.
• Independently managing assigned work and meeting production and quality metrics.
• Serving as a hub across all departments, working with the technology, revenue cycle, field sales, and lab teams on prompt handling of orders and billing processes.
• Identifying issues and trends and collaborating with your team and leadership to develop best practices to ensure we are providing the best service and experience to all customers.
• Participating in projects that extend beyond your day-to-day to stretch you to think outside the box or explore new aspects of arenaflex or our customers' experience.
• Participating in the Quality Assurance plan.
• Complying with applicable CLIA and HIPAA regulations.

Qualifications:

To be successful as a Mental Health Temporary Customer Service Representative (Remote), you will need:

• A high school diploma or equivalent.
• Fluency in Spanish is preferred/encouraged.
• Excellent interpersonal and communication skills.
• Accurate typing skills of at least 35 words per minute.
• Excellent listening, transcribing, and self-review skills.
• PC experience, including familiarity with Excel, Word, Internet, and e-mail.
• Ability to manage several tasks simultaneously, often under pressure.
• Excellent organizational and task management skills and professional judgment.
• Enjoyment of problem-solving and identifying patterns.
• A hardworking individual who loves working on a team and supporting others.

Minimum Speed/Bandwidth Requirements:

* 50 Mbps Download (MegaBits Per Second) - and Upload 5 Mbps.

Physical Requirements:

* Lifting Requirements: light work or exerting up to 20 pounds of force frequently.

• Physical Requirements: stationary positioning, moving, operating, ascending/descending, communicating, observing, pushing or pulling, and reaching.
• Use of equipment and tools necessary to perform essential job functions.

EEO Statement:

arenaflex recognizes that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. In hiring and all other employment decisions, we prohibit discrimination and harassment on the basis of any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Important Notice:

arenaflex will never request payment, solicit personal financial information, or conduct interviews via informal channels (e.g., personal email, text messages).

How to Apply:

If you're passionate about delivering exceptional patient experiences and have the skills and qualifications we're looking for, please apply to this role through our website. We can't wait to hear from you! Apply Job! Apply for this job