Experienced Customer Experience Representative – INBOUND (Remote) at arenaflex

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a key member of our team, you'll play a vital role in shaping the future of customer support and service excellence. If you're passionate about making a difference in the lives of our members and providers, we want to hear from you!

About arenaflex

arenaflex is a leading healthcare organization dedicated to providing quality care to individuals receiving government assistance. With a strong commitment to our values, we strive to create a work environment that's engaging, inclusive, and supportive. Our team is passionate about making a positive impact, and we're looking for like-minded individuals to join our journey.

Job Summary

As an Experienced Customer Experience Representative – INBOUND (Remote) at arenaflex, you'll be responsible for providing top-notch support to our members and providers through various communication channels. You'll be the face of our organization, delivering exceptional service, resolving issues, and exceeding customer expectations. If you're a customer service rockstar with a passion for making a difference, we want to hear from you!

Key Responsibilities

* Provide service support to members and/or providers using one or more contact center communication channels, including phone, chat, email, and off-phone work, across multiple states and/or products.

• Conduct various surveys related to health assessments and member/provider satisfaction to ensure we're meeting our customers' needs.
• Accurately document pertinent details related to Member or Provider inquiries to ensure seamless communication and resolution.
• Demonstrate ability to quickly build rapport and respond to customers in an empathetic manner by identifying and exceeding customer expectations.
• Aptitude to listen attentively, capture relevant information, and identify Member or Provider's inquiries and concerns.
• Capable of meeting/exceeding individual performance goals established for the position in the areas of: Call Quality, Attendance, Adherence, and other Contact Center objectives.
• Able to proactively engage and collaborate with various Internal/External departments to ensure seamless communication and resolution.
• Personal responsibility and accountability by taking ownership of providing resolutions in real-time or through timely follow-up with the Member and/or Provider.
• Supports provider needs for basic inquiries and assistance involving member eligibility and covered benefits, Provider Portal, and status of submitted claims.
• Ability to effectively communicate in a professional setting.

Essential Qualifications

* High School Diploma or equivalent combination of education and experience.

• 1-3 years of Sales and/or Customer Service experience in a fast-paced, high-volume environment.
• Strong communication and interpersonal skills.
• Ability to work in a team-oriented environment.
• Proficiency in Microsoft Office and other relevant software applications.

Preferred Qualifications

* Associate's Degree or equivalent combination of education and experience.

• 1-3 years of experience in a customer service or sales role.
• Familiarity with Genesys, Salesforce, Pega, QNXT, CRM, Verint, Kronos, Microsoft Teams, Video Conferencing, CVS Caremark, and Availity.
• Experience working in a remote or virtual environment.

Skills and Competencies

* Excellent communication and interpersonal skills.

• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced, dynamic environment.
• Proficiency in Microsoft Office and other relevant software applications.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Strong customer service skills and a passion for delivering exceptional experiences.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their skills. As a Customer Experience Representative, you'll have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge.
• Mentorship and coaching from experienced team members.
• Opportunities for career advancement and professional growth.
• A comprehensive benefits package, including medical, dental, and vision coverage.
• A 401(k) matching program and other retirement savings options.
• Paid time off and holidays.
• A fun and supportive work environment with a team-oriented culture.

Work Environment and Company Culture

At arenaflex, we're proud of our inclusive and supportive work environment. Our team is passionate about making a difference, and we're committed to creating a workplace that's engaging, inclusive, and supportive. As a Customer Experience Representative, you'll have the opportunity to work in a remote environment, with flexible scheduling and the ability to work from home.

Compensation, Perks, and Benefits

arenaflex offers a competitive benefits and compensation package, including:

• Hourly pay rate: $20.29 - $28.82
• Actual compensation may vary based on geographic location, work experience, education, and/or skill level.
• Comprehensive benefits package, including medical, dental, and vision coverage.
• 401(k) matching program and other retirement savings options.
• Paid time off and holidays.
• A fun and supportive work environment with a team-oriented culture.

How to Apply

If you're a customer service rockstar with a passion for making a difference, we want to hear from you! Apply now to join our team as an Experienced Customer Experience Representative – INBOUND (Remote) at arenaflex. Apply Job!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer (EOE) and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, supportive, and respectful of all individuals. Apply for this job