Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences on America’s Fastest and Most Reliable Network
At arenaflex, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about connecting people, businesses, and things in meaningful ways. We're a place where you can share your ideas, learn from others, and grow in your career. Our team is dedicated to empowering people to live, work, and play to their fullest potential, and we're looking for talented individuals like you to join our mission.
About arenaflex
arenaflex is a leading provider of innovative communication and technology solutions that power the lives of millions of people across the country. We're committed to delivering exceptional customer experiences, and our team of experts is dedicated to making a positive impact in our communities. From our cutting-edge cloud and security solutions to our Internet of Things and video entertainment offerings, we're constantly pushing the boundaries of what's possible.
Your Role
As an Experienced Customer Sales and Service Representative at arenaflex, you'll play a critical role in delivering an exceptional customer experience to our valued customers. You'll be the face of our company, working closely with customers to understand their needs, provide personalized solutions, and resolve any issues that may arise. Your passion for technology, sales, and customer service will shine through in everything you do, and you'll be empowered to make a real difference in the lives of our customers.
Responsibilities
As a Customer Sales and Service Representative, your responsibilities will include:
- Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
- Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers
- Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience
- Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
- Responding to requests from customers about arenaflex products and services
- Verifying service order accuracy and completeness and making corrections/changes, as needed
- Negotiating the collection of overdue bills
- Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
- Managing various systems and work tools while engaging on the phone with customers
What We're Looking For
We're looking for a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should take a deep interest in learning about your customers, business challenges, and industry trends. You should enjoy the fast pace and urgency needed to manage incidents, and you should have no problem juggling multiple priorities. Your empathy and communication skills should make it possible for you to diffuse sensitive situations, and you should take real ownership of customer concerns, driven to provide exceptional customer service.
Essential Qualifications
* Related Associate Degree or 2+ years' relevant experience
- Customer Service call center experience
- Previous collections experience
- Experience with selling products and services
- Customer service skills
- Demonstrated ability to communicate with detail and precision
Preferred Qualifications
* Experience working in a fast-paced, dynamic environment
- Proven track record of meeting or exceeding sales goals
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Familiarity with arenaflex's products and services
What We Offer
At arenaflex, we're committed to providing our employees with a comprehensive benefits package that includes:
- Competitive pay and incentives
- Comprehensive health and wellness benefits
- 401(k) Savings Plan and stock incentive programs
- Paid time off and adoption assistance
- Tuition assistance and professional development opportunities
- A collaborative, inclusive work environment that celebrates diversity and promotes a sense of belonging
Work Environment
As a remote employee, you'll have the flexibility to work from home with occasional in-person trainings and meetings. You'll be part of a dynamic team that's passionate about delivering exceptional customer experiences, and you'll have the opportunity to make a real difference in the lives of our customers.
Equal Employment Opportunity
arenaflex is an equal opportunity employer, and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
How to Apply
If you're a motivated, customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Compensation Range
The compensation range for this position is between $579.50 and $1,718.00 weekly based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.
Apply Now
Ready to take the next step in your career and join our team of innovators, thinkers, and doers? Apply now to become an Experienced Customer Sales and Service Representative at arenaflex! Apply for this job