Experienced Customer Education & Advocacy Program Specialist – Scaling Learning Programs for arenaflex
At arenaflex, we're revolutionizing the way people interact with APIs and building a community of developers who are passionate about creating a more connected world. As a key member of our Customer Education & Advocacy team, you'll play a vital role in helping us scale our fast-growing programs and support our customers on their journey with arenaflex. If you're a seasoned program manager with a passion for operations and a knack for building and maintaining programs, we want to hear from you!
About arenaflex
arenaflex is a leading provider of API development tools, with over 35 million users worldwide. Our mission is to empower developers to build, test, and deploy APIs with ease, and our Customer Education & Advocacy team is at the forefront of making this vision a reality. We're a remote-first company with a global presence, and we're committed to creating a work environment that's inclusive, diverse, and supportive of our employees' growth and well-being.
The Opportunity
We're seeking an experienced Program Manager to join our Customer Education & Advocacy team and help us scale our programs. As a Program Manager, you'll be responsible for building and maintaining our project management tool via Airtable, coordinating logistics for our instructor-led training program and voice of the customer events, and handling day-to-day logistics for Academy & Advocacy support. If you're a seasoned program manager with a passion for operations and a knack for building and maintaining programs, we want to hear from you!
Key Responsibilities
* Cross-Functional Collaboration: Serve as a liaison between external partners and internal teams, including Customer Success Managers (CSMs), product, data, and sales enablement teams, ensuring timely and effective communication across all channels.
- Program Management: Build, maintain, and optimize our Airtable program management dashboard, ensuring that all project details are organized, accessible, and up-to-date.
- Event Coordination: Work closely with Advocacy and Academy program leads to coordinate logistics for both in-person and virtual events, including scheduling, venue booking, vendor management, and attendee communications.
- Communication & Documentation: Draft and distribute communications for program updates, event invitations, and internal briefings. Create and maintain comprehensive documentation for all ongoing projects and processes.
- Customer Support: Provide day-to-day support for our Academy users via Zendesk, troubleshooting issues, answering inquiries, and escalating complex problems as needed.
- Voice of the Customer: Support the Voice of the Customer (VoC) program by helping to gather, analyze, and act on customer feedback to drive continuous improvement in our offerings.
- Process Improvement: Identify opportunities to streamline operations and improve the efficiency of our programs. Proactively suggest and implement process improvements.
About You
* 3-5 years minimum experience in project management and scaling programs
- Proficiency in building, maintaining, and optimizing workflows and dashboards within Airtable or similar project management tools
- Excellent verbal and written communication skills and ability to answer questions in Zendesk to support programs
- Ability to identify and implement process changes to increase efficiency across multiple programs
- Capable of adapting to changing priorities and working in a fast-paced, dynamic environment
- Strong time management skills with the ability to prioritize tasks and manage multiple responsibilities efficiently
Our Values
At arenaflex, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.
What Else?
This role is based remotely in the San Francisco Bay or NYC area preferably, and the reasonably estimated salary for this role ranges from $89,250 to $105,000, plus a competitive equity package. Actual compensation is based on the candidate's skills, qualifications, and experience. In addition to our pay-on-performance philosophy, we offer a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, potential spot awards, and a monthly lunch stipend.
Equal Opportunity
arenaflex is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. arenaflex does not accept unsolicited headhunter and agency resumes. arenaflex will not pay fees to any third-party agency or company that does not have a signed agreement with arenaflex. Postman will consider for employment qualified applicants with arrest and conviction records where directed under applicable law, such as pursuant to the San Francisco Fair Chance Ordinance. If you're a seasoned program manager with a passion for operations and a knack for building and maintaining programs, we want to hear from you! Apply now to join our Customer Education & Advocacy team and help us scale our fast-growing programs at arenaflex. Apply Job! Apply for this job