Project Manager, Creative Services

About the position At USA Baseball, we are on the lookout for passionate people who truly believe in our mission and values, ready to take charge in Leading the Growth of Our Pastime’s Future®. As the national governing body for baseball in the United States, we are all about teamwork and embrace a fast-paced, demanding, and rewarding environment befitting of our national pastime. If you lead off with authenticity, are ready to slide in headfirst, value diversity and inclusion, and can acknowledge a broader vision, then we want you on our team! As the Project Manager, Creative Services , you will report to the Senior Director of Marketing, Kevin Jones, and oversee the flow and progress of all projects within the creative services department. In this role, you will manage project intake, scheduling, timelines, and resource allocation to ensure all deliverables are completed on time and to a high standard. You will work closely with the marketing and athletic communications teams to align expectations, support cross-departmental needs, and ensure all creative and event-related initiatives are executed smoothly and effectively.

Responsibilities

• Manage the full lifecycle of creative projects, from intake and vetting through assignment, production, and final delivery.
• Provide clear, constructive feedback to designers to maintain creative quality and consistency.
• Allocate resources and prioritize workload to ensure projects are completed on time and at a high standard.
• Oversee scheduling during event periods, ensuring media plans are executed smoothly and event coverage is completed as planned.
• Maintain clear communication with stakeholders, providing regular updates on project status, timelines, and potential risks.
• Develop and refine project management systems, tools, and documentation to improve team efficiency.
• Ensure brand standards are upheld across all creative assets and event-related content.
• Monitor workload capacity across the creative team and proactively adjust assignments to avoid bottlenecks.
• Support and execute miscellaneous creative projects as needed, ensuring flexibility and responsiveness to evolving organizational priorities.
• Troubleshoot issues that arise during production or event coverage, ensuring swift and effective resolution.
• They will be an effective team player and perform additional duties as assigned while maintaining a positive attitude.
• They will display exceptional interpersonal communication skills and attention to detail in a fast-paced organizational environment.
• They will maintain confidentiality with sensitive athlete data and handle diverse projects with attention to detail and timely communication.
• They will manage multiple projects under tight deadlines, fostering strong communication and collaboration within the team.
• They will exhibit an eagerness to continuously learn and grow within the ever-changing landscape of amateur baseball, sports, and the Olympic Movement.
• They will demonstrate flexibility in their work schedules and readiness to travel domestically and internationally for events if assigned.
• They will identify and mentor candidates for the internship program, showcasing strong leadership, problem-solving, and decision-making skills.

Requirements

• 5+ years of experience in creative services, including at least 2 years in an art director, creative director, or similar leadership role.
• Exceptional attention to detail with a strong ability to optimize processes, workflows, and team efficiency.
• Proven experience serving as a liaison between creative teams and cross-functional partners within an organization.
• Proficiency with project management tools (e.g., Asana, Monday.com, Wrike, Airtable).
• Strong understanding of creative production processes across design, photo/video, and digital channels.
• Ability to thrive in fast-paced, deadline-driven environments, especially during event seasons.
• Excellent communication and presentation skills, with the ability to translate creative concepts into actionable tasks.
• A strong sense of ownership, initiative, and problem-solving ability.

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