Digital Learning Support Technician (Part-Time)

## Description The Digital Learning Support Technician in the Center for Teaching and Learning (CTL) provides operational and technical support for Vance-Granville Community College’s digital learning environment. The position assists faculty, staff, and students with the Learning Management System (LMS), instructional technologies, and other digital tools used in online, hybrid, and technology-enhanced courses. This role serves as a frontline support resource by responding to learning technology questions, troubleshooting routine technical issues, and managing support requests through the institutional ticketing system. Responsibilities include assisting with course readiness for each academic term and supporting faculty and students in using instructional technologies. The Digital Learning Support Technician works under the supervision of the Director of the Center for Teaching and Learning and collaborates with CTL staff to support the College’s digital learning systems and services.

• *Salary**

VGCC considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; and internal peer equity in offer calculations.

• *Teleworking**

This position is based at the VGCC Main Campus in Henderson, NC and includes the option to work remotely or in a hybrid arrangement, in accordance with VGCC’s Teleworking Policy and departmental needs. Periodic on-campus attendance may be required for meetings, training, or other institutional activities. Some travel within the College’s service area may also be required. This is a part-time position working up to 25 hours per week.

• Application review and interview scheduling may begin prior to the posted closing date. The position may be filled before the closing date; therefore, applicants are encouraged to submit materials as soon as possible for full consideration.*

• The following listing of essential job duties indicates the general nature and level of work required in this job. This is not designed to be a comprehensive listing of all the activities, duties, or responsibilities required in this job. Individuals assigned to this job may be asked to perform other duties as required.

• * To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties and responsibilities of the job.*

## Essential Duties

• Faculty and Student Support: Assist faculty and students with questions and technical issues related to the Learning Management System (LMS), digital accessibility considerations, and other instructional technologies.
• Digital Learning System Support: Provide first-level technical support for the LMS and related instructional technologies by assisting users with course access, navigation, and common LMS tools and features.
• Course Term Preparation: Assist with routine preparation of LMS courses for each academic term by verifying course information, dates, and availability.
• Ticket and Service Support: Monitor and manage support requests submitted through the institutional ticketing system, document resolutions, and escalate complex technical issues to appropriate personnel when necessary.
• Instructional Technology Support: Assist faculty and staff with basic troubleshooting of instructional technologies used within LMS courses and digital learning environments.
• Documentation and Knowledge Base Support: Maintain and update support documentation, job aids, and knowledge base resources to improve user support and service efficiency.

Skills and Abilities

• Strong customer service and communication skills when assisting faculty, staff, and students.
• Ability to troubleshoot technical issues and explain solutions clearly to users with varying levels of technical experience.
• Strong organizational and time-management skills with the ability to manage multiple support requests and prioritize tasks effectively.
• Ability to work both independently and collaboratively within a team environment.
• Proficiency with common office and collaboration software tools and the ability to quickly learn new technologies that support digital learning.

## Qualifications

• *Requirements
• Associate’s degree or equivalent combination of education and experience in Information Technology, Educational Technology, Business Administration, or a related field.
• Experience providing technical or customer support in an educational or office environment.
• Abili

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