IT Applications Specialist III - HRIS
Responsibilities
Under the supervision of the Director, Enterprise Applications, the IT Applications Specialist III – HRIS provides support of business-critical human resource applications, software, and architecture in the development, UAT and productions environments, and manage project activities for InnovAge and its affiliates. Essential Functions and Work Responsibilities Functional Category: Application and business user support, process improvement work, lead role activities, documentation, policy/procedure compliance, some project management activities Estimated Percent of time Spent – 100% General Requirements for Application Support Position
- Installs applications in the development and system test environments for Development and UAT testing.
- Performs system administration by writing utilities and monitoring information technology services.
- Provides technical support and maintenance of installed applications software. Tier II and Enterprise level
- Assists with implementation, configuration and testing of new product versions with end users.
- Interacts with end users and software vendors in order to troubleshoot installation and implementation issues.
- Develops and maintains detailed technical knowledge of the specifications, operation, and diagnostic of products.
- Organizes, produces, and reports on the progress of ongoing testing, trials, and evaluation of new products and services.
- Conducts orientation to new users regarding applications of software.
- Functions as a key point of user contact and customer service for business systems and is accountable for user satisfaction.
- Assists in the execution of large and small IT projects.
- Actively supports applications system and collaborates with Service Desk team to resolve problems and incidents.
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