Associate SOC Analyst – Japanese Fluency – US Remote (Wed-Sun schedule)

Overview

What You'll Do You will be responsible for assisting customers, in part utilizing your fluent Japanese language skills, with security product support matters, responding to incoming inquiries, and helping customers establish and secure their web applications, troubleshoot WAF issues, and debug WAF deployment configurations to ensure they derive maximum benefit from Fastly Products. You will have the opportunity to work on some of the world’s most scalable distributed systems that handle approximately 25 million requests per second, alongside the world-class engineers who developed these systems. Associate Analysts are responsible for the following :

• Manage incoming customer inquiries
• Deliver exceptional support for customer security concerns
• Ensure high-quality customer interactions
• Address inquiries and alerts in accordance with established Service Level Agreements (SLAs)
• Contribute to the development of scalable organizational processes and policies
• Escalate complex issues to senior team members as required

What We're Looking For

• Strong interest in infosec and application security
• Fluency in Japanese is required
• Working knowledge of core internet technologies like DNS, HTTP, and TLS
• Some experience with command line Linux server environments (Windows Server a plus)
• An understanding of the OSI model
• Experience in any IT or security operations, technical support, or research related role
• Troubleshooting experience with WAF products and their host environments
• Scripting ability in popular coding / scripting languages
• Ability to maintain runbooks and create new ones when needed
• Desire to contribute to the processes and policies that scale our organization as we grow
• Self-motivated and able to work independently, but also thrives in a supportive team environment
• Fluency in English (both spoken and written) required, and you know how to adapt content for different audiences
• Communicate with clients to resolve concerns and escalations; monitor and manage service-impacting issues through resolution to ensure client satisfaction
• Focused on delivering exceptional customer experiences

Work Hours Wednesday - Sunday each week around core business hours : 9am - 6pm Work Location(s) & Travel Requirements This position is open to the following preferred office locations :

• Remote, US (Pacific Timezone)

This position will require travel as required by your role or requested by your manager. SF / LA Fair Chance Ordinance Statement Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Salary The estimated salary range for this position is $71,350 - $100,728 Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location. This role may be eligible to participate in Fastly’s equity and discretionary bonus programs.

Benefits

We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings? We offer a comprehensive benefits package including medical, dental, and vision insurance. Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), a Flexible Vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2024, we offer 10 paid local holidays, 11 paid company wellness days. Why Fastly? We have a huge impact. Fastly is a small company with a big reach. Not only do have a tremendous user base, but we also support a growing number of. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand. We love distributed teams. Fastly’s home-base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. As a new hire, you will be able to attend our IN-PERSON new hire orientation in our San Francisco office! It is an exciting week-long experience that we offer to new employees to build connections with colleagues across Fastly, participate in hands-on learning opportunities, and immerse yourself in our culture firsthand. We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful every day. We are passionate. Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about. #J-18808-Ljbffr Salary: USD 71350 - 100728 per year Apply tot his job Apply To this Job