Telecommunications Assistant
About the position Under general supervision of the Telecommunications System Manger I (Supervisor), the Telecommunications Assistant's duties include providing support of District's campus-wide Telecommunications wiring infrastructure in support of phone/voicemail/network and internet connectivity, security cameras, and employees and vendors for the annual San Diego County Fair. Duties will also include various tasks associated with the District's handheld radios.
Responsibilities
- Receive and respond to work orders from employees and vendors regarding phones, internet and radio related installations and repairs determining best solutions.
- Analyze and resolve problems according to priorities and time frames
- Assist with fixing the technical causes (no just symptoms) of telecommunications issues, doing what is necessary to prevent the problems from recurring
- Troubleshoot through diagnostic techniques using test equipment to repair wiring faults.
- Use a variety of Telecommunications tools, test equipment, gold cars and ladders.
- Assist with all levels of customer service providing end user training in support of phones, voicemail, radios and internet both wired and wireless.
- Interact with employees, vendors sponsors and partners with high levels of customer service.
- Assessing supply requirements prior to all installations.
- Abide by and support District policies and procedures.
- Assist with Telecommunications projects, which includes crawling in tight spaces, on ladders, aerial lifts, and entering confined spaces.
Requirements
- Previous Telecommunications experience.
- Experience installing and troubleshooting low-voltage cat 3/cat 5/fiber optic wiring networks.
- Excellent customer service and ability to work cooperatively with team members and business partners.
- Ability to follow oral and written instructions.
- Ability to communicate efficiently both in writing and verbally about technical issues.
- Maintain acceptable, consistent, and regular attendance.
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