Regional Education Manager

Regional Education Manager - NORTH-EAST REGION Who We Are Everyone has their own journey. For Greg and Joanne Starkman, their path was illuminated by their love for family, health and beauty for people and the planet. When the seasoned beauty professionals were learning to navigate busy careers and raising a family with a special-needs daughter, the most memorable advice they received was, “trust your inner sense." Fueled by passion, personal purpose and a call to service, the visionary couple founded Innersense Organic Beauty in 2005, bringing the highest quality organic ingredients and pure actives to professional hair care. Innersense Organic Beauty is an award-winning global leader in hair care with a complete range of safe, sustainable, and cruelty-free products that deliver pure performance and salon-quality results. As a B-Corp certified company, Innersense is committed to a path of integrity, transparency and well-being for people and the planet. Regional Education Manager The Innersense Organic Beauty Regional Education Manager is a passionate and skilled educator with a proven ability to inspire salon professionals and elevate technical expertise through education. This role supports our North American Education team by delivering impactful workshops, demos, and virtual classes, while mentoring and developing educators, artists, and distributors. We’re seeking an energetic individual who understands how education connects to sales and brand growth, and who thrives in both live and digital learning environments. The ideal candidate is organized, collaborative, and open to feedback, with strong technical proficiency in hair color and styling. Ultimately, we’re looking for someone who can bring creativity, strategy, and technical excellence together to grow our community of clean beauty professionals and support Innersense’s mission. If this sounds like you, we’d love to meet you!

Responsibilities

• Serve as the first line of communication for Innersense and Color Purity customers seeking product knowledge, technical guidance, and application methods.
• Partner with the Education Manager, North America to ensure exceptional support experiences that align with Innersense Organic Beauty’s mission and objectives.
• Mentor, and upskill contracted tech support team members who staff the customer chat line.
• Plan, facilitate, and deliver live and virtual education, including: Community and private workshops, virtual classes, color product demos and classes to inspire salon professionals and hands-on salon and distributor trainings on color, styling, and cutting
• Facilitate Train the Trainer workshops for new and existing educators.
• Provide ongoing training for regional educators, artists, distributors, and employees.
• Identify, manage, mentor, and coach Regional Educators and Artists to elevate skill sets and ensure alignment with brand values and curriculum delivery, through various methods and channels.
• Facilitate ongoing live and virtual training for part-time education teams and the internal team.
• Collaborate with the VP, Education and Education Manager, North America to forecast trends and shape quarterly education initiatives.
• Contribute to the review and refinement of curriculum, facilitation guides, and education materials.
• Plan and deliver engaging presentations and content for education events and workshops.
• Track, analyze, and report on customer communications (calls, emails, virtual meetings, texts) to identify opportunities for improvement and education development.
• Analyze education-related data to provide fact-based recommendations that improve return on investment.
• Collaborate with the Education Manager, North America to manage education systems, event calendars, and resource organization (Dropbox, Google Drive, Asana).
• Partner with the Business Development team to support the opening of new salon accounts through customized education, technical expertise, and product knowledge.
• Identify potential new accounts while in the market and connect them with the Business Development team for follow-up and onboarding.
• Collaborate with the Customer Service team to identify growth opportunities within existing salon accounts, providing education and guidance that strengthens loyalty and increases sales.
• Collaborate across departments to ensure education aligns with broader business objectives.
• Partner with the product development team on product testing, feedback, and future innovations.
• Stay current on industry trends, assess competitive education offerings, and identify new opportunities.
• Support other education initiatives and projects as assigned.
• Other duties as assigned.

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